Manager, Inflight Standards

Intro

Join our American Airlines family and help shape the future of inflight experience. As Manager Inflight Standards you will lead a team responsible for developing andmaintainingstandards that define the Flight Attendant andCustomerExperience. This includes oversight of AAs Flight Attendant Service and Uniform Standards Co-Brand initiatives and Purser across departments to ensurebrandconsistency compliance and excellence in every detail.

Why youll love this job

• You will play a key role in defining andmaintaininginflightstandards thatimpactmillions of customers and thousands offlightattendants.
• Manage service delivery uniform guidelinespurserand co-brand programs.
• This position reports to the Senior Manager Inflight Standards and Policies and works closely with internal stakeholders to deliver a world-class experience.

What youll do

• Lead and develop a team of Analysts and Specialists to support inflight standards initiatives.
• Oversee the creation maintenance and communication of service standards and uniform guidelinesfor flight attendants.
• Manage and enhance the Purser Program ensuring alignment with leadership expectations and premium customer experience.
• Collaborate with Brand and Marketing teams tomaintainand evolve Co-Brand initiatives ensuring consistency with corporate identity and customer engagement strategies.
• Ensure compliance with regulatory requirements and contractual obligations.
• Partner with cross-functional teams (Catering Brand Training Technology etc.) to implement service and uniform standards.
• Develop Flight Attendant Standards Manual.
• Manage updates to the Service Manual Uniform Manual and related documentation.
• Manages updates to the Purser program and oversees Co-Brand initiatives.
• Analyze feedback from Flight Attendants andCustomers toidentifyopportunities for improvement.
• Drive projects related to service enhancements uniform updates and technology integration.
• Represent Inflight Standards in testing and rollout of new procedures and products.
• Monitor industry trends and competitive benchmarks to keep standards innovative and relevant.
• Prepare and present updates to leadership and stakeholders.

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree or equivalent experience/training.
• 5 years of experience in inflight operations service standards or relatedfield.
• Proven leadership experience managing teams and projects.
• Strong understanding of Flight Attendant roles and contractual obligations.
• Ability to travel up to 20%.

Preferred Qualifications- Education & Prior Job Experience

• Operational leadership experience
• Experience in policy development and technical writing.
• Strong interpersonal and communication skills withabilityto influence across departments.

Skills Licenses & Certifications

• Proficiencyin Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Project managementexpertise.

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.