Senior Implementation Specialist

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team ofpeople passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

Reporting to the Senior Professional Services Consultant the Senior Implementation Specialist has a critical customer-facing role to deliver best in class SaaS implementations.

The role is tasked with the successful delivery and execution of AlayaCare Cloud implementations engaging our customers in application configuration product training and testing with a focus towards project health and adoption. You have deep experience in SaaS implementations and will become a Subject Matter Expert in the AlayaCare platform specializing in specific project or market domains to add further value to any engagement. Not only are you confident in front of customers you welcome opportunities to provide best practice advice to your users.

As a Senior Implementation Specialist you take a leading role on complex projects owning full workstreams as the platform expert. Your experience with technology and/or our customers domains enables you to successfully deliver towards stated outcomes and objectives. You are essential to our customers successfully adopting AlayaCare and becoming referenceable customers.

WhatYoullDo

• Be responsible for Delivery phase of customer implementations taking over from the Consulting-led Discovery
• Collaborate and engage during consulting handoff for smooth and efficient transition; including identifying risks during delivery-led engagements collaborating with Professional Services Consultants to develop and deploy a mitigation strategy
• Provide input to and execute project plans working with customers to elicit and understand their processes and goals
• Responsible for project progress ensuring that scope is adhered tracked regularly across deliverables; review release notes and product updates to ensure that your projects and project plans are up to date
• Develop customer-specific training plans focused on maximizing adoption and deliver on-site and remote training to customer trainers and end users
• Facilitate customer set up in AlayaCare University and monitor customer engagement and progress resolving any questions
• Execute high-quality workflow reviews using knowledge of AlayaCare platform and customers businesses to ensure alignment
• Be accountable for successful customer product adoption measured through product utilization
• Focus on achieving high customer satisfaction scores for Delivery components
• Gain and maintain specific product and market specializations to further drive value on projects
• Facilitate customer set up in AlayaCare University and monitor customer completion of courses
• Contribute to continued development of the Delivery team providing upskill opportunities on areas of specialization (e.g. US Home care market Revenue Cycle Management Clinical Best Practices)
• Maintain up-to-date knowledge of and compliance with internal processes and procedures
• Travel will be required

What You Bring to the Team

• 3 years of experience working either in SaaS particularly on complex projects implementations
• 2 years of experience in a customer-facing role
• Strong training skills and familiar with adult learning styles
• Strong organizational and time-management skills with an attention to detail
• Excellent communication and interpersonal skills; you collaborate and build strong relationships
• You are a proactive self-starter with strong analytical skills that enjoys thinking outside of the box
• Ability to handle multiple projects simultaneously
• Solution-focused and creative in problem-solving techniques
• Experience using project tools like Mavenlink Confluence HubSpot Jira Zendesk
• Ability to be self-sufficient and self-motivated while also being able to collaborate in a team setting
  
• Experience in post-acute care is a strong asset

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-fundedscaling company.

• Comprehensive health benefits telemedicine and lifestyle spending accounts.

• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This is a remote position based in the United States. At AlayaCare our hybrid model includes set in-office collaboration days and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.