Director, Application Support
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Job Location:
Milwaukee, WI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Director Application SupportWhat does a successful Director Application Support do at Fiserv
A successful Director of Application Support leads production control for Deposit Solutions in the Financial Institutions Group owning operational excellence for production activities that support leading U.S. financial software services. They partner across engineering product operations and client teams to keep production stable secure and efficient. They drive continuous improvement to maintain reliable compliant production operations.
What you will do:
- Lead the production control team by defining strategy policies and procedures and fostering a culture of continuous improvement automation and innovation.
- Monitor and analyze production performance metrics; identify and implement improvements to availability throughput and quality and present performance reports and risk assessments to senior management.
- Coordinate cross-functional production activities with engineering product operations and client teams to ensure timely errorfree delivery and effective incident response.
- Troubleshoot and resolve production incidents and service degradations with urgency clear communication and documented postincident actions.
- Manage and optimize secure file transmission and data transfer processes while ensuring compliance with applicable industry standards and regulations.
What you will need to have:
- 10 years of experience in production control production operations or equivalent operations leadership roles.
- Demonstrated experience managing teams responsible for missioncritical production environments.
- Proven track record delivering operational metrics leading incident resolution and driving continuous improvement initiative
- Bachelors degree in computer science engineering or a related field or an equivalent combination of education work and military experience.
What would be great to have
Experience in financial services and payments domains.
Hands-on familiarity with secure file transfer systems monitoring tools and incident management frameworks
This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Director
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
