Service Desk Processing Officer (Administrative Support)
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Job Location:
Jeddah - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Support structured service operations by documenting requests coordinating internal tasks and keeping records accurate.
Perfect for process-driven candidates who work professionally and deliver consistent results.
Position Overview
Recruitlytics is hiring a disciplined quality-focused Service Desk Processing Officer to support customer service operations and administrative documentation. This role requires clear written communication strict attention to detail and the ability to follow internal procedures consistently.
You will be responsible for registering service requests coordinating internal task flow ensuring documentation completeness and supporting operational reporting.
Daily Responsibilities
Receive inbound requests and record them into internal tracking systems accurately
Ensure every case contains complete information before processing begins
Respond to routine inquiries in a professional structured tone with clear next steps
Assign cases for handling monitor progress and follow up until resolution
Prepare brief operational updates for supervisors and quality checkpoints
Maintain organized documentation and ensure file naming standards are followed
Support administrative tasks such as form updates record maintenance and data validation
Identify recurring issues and flag them for process improvement support
Ensure timelines are followed and processing stays aligned with internal service expectations
Requirements
Strong written communication skills and consistent professionalism
Comfortable handling structured administrative tasks with high accuracy
Independent work habits reliability and task ownership
Strong discipline confidentiality and time management
Stable internet and availability during working hours
Preferred
Experience in call center back-office admin processing or operations support
Arabic language ability is a plus (not mandatory)
Key Skills
- Fiscal Management
- Microsoft Access
- Employee Evaluation
- Military Experience
- Business Management
- Strategic Planning
- Project Management Software
- Administrative Experience
- Budgeting
- Human Resources
- Financial Management
- Word Processing
