Associate Field Service Representative Houston, TX

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Flexibility: Field-based

What you will do -

As an Associate Field Service Representative you will perform independent and/or supervised on-site installations preventive maintenance and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also verifying and approving the operational quality of Stryker systems and equipment.

Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Independently manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance allowing Stryker to meet and exceed the companys financial goals and performance metrics
Collaborate with Sr. Level Field Service Representatives and Sales
Manage and control field inventory tools test equipment technical documentation and other assigned equipment
Prepare and submit applicable field service documentation in a complete accurate and timely manner. This includes but is not limited to field service reports expense reports and service checklists
Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors required
Working knowledge of Windows operating systems and office applications - required
Other duties may include but are not limited to travel and assist in other Field Service team members territories instructing/training customers on technical operation and maintenance of equipment software and hardware upgrades/updates installation and maintenance of equipment at conventions road shows and cadaver labs or seminars as required

What you need

Required -

3 years of relevant experience
High school diploma or equivalent

Preferred -

Previous experience as a technical field service professional or in a relevant capacity
Associates or Bachelors

Travel Percentage: 50%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required depending on customer requirements to obtain the COVID-19 vaccination as an essential function of their role.

Required Experience:

Work Flexibility: Field-basedWhat you will do -As an Associate Field Service Representative you will perform independent and/or supervised on-site installations preventive maintenance and repair of our Mako Robot. The Mako Robot is a highly complex robotics medical equipment. You will be responsible...

Work Flexibility: Field-based

What you will do -

Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
Independently manage work calendar and travel schedule
Serve as company liaison with customer on administrative and technical matters.
Achieve and maintain a high level of performance allowing Stryker to meet and exceed the companys financial goals and performance metrics
Collaborate with Sr. Level Field Service Representatives and Sales
Manage and control field inventory tools test equipment technical documentation and other assigned equipment
Prepare and submit applicable field service documentation in a complete accurate and timely manner. This includes but is not limited to field service reports expense reports and service checklists
Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors required
Working knowledge of Windows operating systems and office applications - required
Other duties may include but are not limited to travel and assist in other Field Service team members territories instructing/training customers on technical operation and maintenance of equipment software and hardware upgrades/updates installation and maintenance of equipment at conventions road shows and cadaver labs or seminars as required

What you need

Required -

3 years of relevant experience
High school diploma or equivalent

Preferred -

Previous experience as a technical field service professional or in a relevant capacity
Associates or Bachelors

Travel Percentage: 50%

Required Experience:

Key Skills

CSS
B2C
Application Engineering
Actuary
AS 400

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About Company

Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more

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