Solutions Engineer

A Bit About Us

Were Doccla and were redefining where and how healthcare is delivered.

Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journeyfrom early discharge and acute recovery to long-term condition management and proactive care.

We provide everything clinicians need to deliver safe effective Virtual Care: medical-grade devices logistics patient onboarding EHR integration and an end-to-end clinical platform built around real-world workflows.

We currently work with over 60% of NHS ICBs and supporting health systems across the including UK Ireland France and the DACH region to reduce hospital pressure improve outcomes and create a more resilient model of care.

Were backed by top European investors having secured 35m in Series B funding led by Lakestar with participation from Elaia General Catalyst Speedinvest and Bertelsmann.

Why Join Us

This is your chance to join Doccla at a key stage in our growth.

Were building the category leader in Virtual Care and Remote Patient Monitoring. Youll be part of a highly entrepreneurial mission-driven team that combines expertise across clinical technical commercial and operational domains.

Were solving real problems for patients and health systemsand growing fast.

What Youll Do as a Solutions Engineer

This role is a vital connection point between the customer and the integration team.

The bulk of your time will be spent:

• Engaging with customers on calls at all stages of the product lifecycle from initial engagement to ongoing support.

• Working closely with the engineers in the team to understand options that can be taken to customers.

• Understanding the integration team technical estate and medical domain so that you can be the advocate for them on customer calls.

• Supporting your engineering manager in managing the customers and their expectations.

• Acting as the primary liaison and communication bridge between the customer and the engineering team focusing on clear translation and expectation management rather than technical solution design.

What Experience Youll Bring to the Team

• Proven experience in a customer-facing technical role (e.g. Solutions Engineer Technical Consultant) across the full product lifecycle.

• Demonstrable experience collaborating with engineering teams to understand technical solutions and options on complex production applications.

• Good understanding of integration technologies.

• Experience working in a regulated medical/healthcare domain.

• Experience working in a startup environment where there are multiple complex projects to manage and context switch between.

• Experience translating complex technical and domain-specific information into clear actionable advice for customers.

• Familiarity with account management expectation setting and supporting a technical manager with client engagement.

What Were Looking For

• Exceptional communication and written skills for customer engagement and collaboration with the engineering team.

• Proven ability to translate complex technical information for non-technical stakeholders.

• An understanding of the healthcare/medical domain and working in a compliant environment.

• An understanding of web development paradigms including RESTful APIs (JSON XML SOAP) and authentication methods (oAuth/JWTs).

• Knowledge of FHIR (R4) standards and Electronic Health Record (EHR) systems and their integration requirements
  

Skills & Attributes (3-8 bullet points)

• Comfortable operating in a fast-paced high-growth environment with a willingness to learn and adapt.

• A proactive action-oriented and resourceful approach to problem-solving with a positive mindset.

• High integrity and a commitment to patient safety and ethical practices.

• Naturally In It Together defaulting to openness teamwork and collaboration.

• Never afraid to Own It working closely with the Engineering Manager to drive change and excellence.

• Strong attention to detail and commitment to quality and patient and customer outcomes.

How We Work

We empower everyone at Doccla to take ownership of their work and the companys mission. We act ethically and always put patient safety and outcomes first.

To thrive here youll need a can-do attitude and an action-oriented approach along with a willingness to learn and grow through open feedback.

Were a hybrid team with offices in London Denmark Germany and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 13 days per week where youll find great lunch barista coffee and a pet-friendly space. Some roles are fully remote depending on the team and responsibilities.

What Youll Get

Annual Leave & Holidays
25 days annual leave up to 8 UK bank holidays
Option to buy or sell holidays

Remote Working
Flexible remote options
200 remote working stipend

Financial Benefits
Employee stock options
4% pension on full basic pay
4x salary life insurance

Health & Wellness
Private health insurance
4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay

In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office

Other Benefits
500 L&D budget per person
Cycle to work scheme

Via Smart Health:
24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks

In Return for Your Hard Work

• A competitive compensation package (base stock options) with half-year and annual performance reviews

• The chance to work on patient-first system-level healthcare challenges in one of Europes leading healthtech companies

• Opportunities for growth and leadershipwe want you to challenge the status quo own your impact and continue developing with our full support

Diversity at Doccla

We embrace diversity. To build a great product we need a team with a wide range of perspectives backgrounds and experiences.

Were committed to equal opportunity hiringregardless of race religion gender identity sexual orientation age disability or background. If youre excited about the role we encourage you to apply even if your experience doesnt match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company a Disclosure and Barring Service (DBS) check will be required for all roles.

It is an offence to apply for such work if you are barred from working with children or vulnerable adults.