Assistant Manager- Fuel Poverty Support

The role

• Working in a small expert team your work will directly contribute to improving the well-being of those experiencing fuel poverty helping to ensure that every household receives the support they need.

• You will be the subject matter expert on the support to vulnerable households provided by the Home Energy Scotland network especially Warmer Homes Scotland.

• This is an excellent opportunity to make a meaningful contribution and be part of a supportive team working to make a real difference in the lives of those who need it most.

The team

• This role sits within the Home Energy Scotland team at Energy Saving Trust.

• Home Energy Scotland is dedicated to helping households reduce energy costs and carbon emissions. Our advice network plays a critical role in supporting those facing fuel poverty across Scotland.

• The Fuel Poverty team oversees our work to deliver tailored expert and compassionate support to householders who are living in fuel poverty or at risk of becoming fuel poor.

• We have a supportive and collaborative working environment in which everyone is supported to develop and grow their skills while helping to reduce fuel poverty and tackle the climate crisis.

What you will do

• You will lead the fuel poverty support team and support them to resolve complex casework supervise appeals to the Scottish Government fuel poverty programmes for householders and handle enquiries from stakeholders including MPs MSPs the Scottish Government and escalated enquiries from Home Energy Scotland advice centres.

• Be the key operational contact for organisations including the Scottish Government Warmer Homes Scotland team Warmworks (managing agents of Warmer Homes Scotland) Fuel Bank Foundation Scottish Fire and Rescue Service and others.

• Support the maintenance of existing and help introduce new initiatives to help those in fuel poverty including establishing procedures monitoring reporting and training on schemes to the advice network.

What you will bring

• Excellent communication skills both written and verbal.

• Excellent relationship building influencing and negotiating skills with the ability to interact at all levels from customer service to high-level stakeholders.

• Confidence in making presentations delivering workshops and facilitating meetings in person and online.

• Confident using customer relationship management and case management IT systems.

• Focused on quality and client and customer satisfaction.

• Experience of working with multiple stakeholders internally and externally.

• Knowledge of or ability to quickly learn available support for fuel poor households including Scottish Government funded programmes for improving the energy efficiency of fuel poor homes.

• Line management skills/ability to lead a small team.

Please submit an anonymised CV and cover letter removing your name address email address and any other identifying details.

Who we are

Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we dont just offer jobs we offer careers. For our people being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust flexibility isnt just a policy its how we work. Most of our roles can be done remotely and many of our people choose to work from home full-time. Prefer an office environment We have welcoming spaces in London Edinburgh Belfast Cardiff and Hadleigh for those who want to connect in person.

Well support you with:

• Generous holiday (25 days bank holidays extra Christmas leave)

• True flexibility in how and where you work

• Strong pension & life assurance

• Enhanced family leave

• Green travel perks (EV scheme cycle to work)

• Professional development support

• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real Check out our Benefits and Culture page

Reasonable adjustments: We want to ensure that our recruitment process is inclusive of and accessible for everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process please get in touch with or call reception on 44 (0). We will do our very best to support you.

Diversity and inclusion
Energy Saving Trust is committed to creating a diverse inclusive and equitable workplace where everyone can be themselves with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed we are unable to consider further applications

Please note that we are unable to provide visa sponsorship for this post. To apply for this post you must be able to demonstrate your eligibility to work in the UK