Desktop Deskside Support Engineer

Helena, MT - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Desktop / Deskside Support Engineer

Work Location : Helena Montana (Day 1 Onsite)

Contract duration :Long Term

Minimum years of experience: 3 years

Required Experience

3 years as Desktop / Deskside Support Engineer
Strong troubleshooting with Windows OS Active Directory O365
Experience using ServiceNow ticketing system
Hands-on experience with remote support tools
Workstation imaging (desktops/laptops)
VPN & VDI support experience
Experience with hardware IMAC (Install Move Add Change)
Inventory management of corporate IT assets
Enterprise printer support
Ability to handle first-call resolution and multitask
Good communication & customer-facing skills
Ability to lift up to 25 lbs

Responsibilities

Provide Level 2 deskside & remote support (phone/email/chat)
Own tickets from creation to closure
Troubleshoot desktop hardware software & business applications
Support new hire deployments RTO projects & office moves
Perform network connectivity troubleshooting
Manage asset inventory shipping & receiving
Support remote workforce users

Siri Info Solutions INC is Equal opportunity employer

Role: Desktop / Deskside Support Engineer Work Location : Helena Montana (Day 1 Onsite) Contract duration :Long Term Minimum years of experience: 3 years Required Experience 3 years as Desktop / Deskside Support Engineer Strong troubleshooting with Windows OS Active Directory O365 Experience using...