Account Manager EY Global Delivery Services

Service Line: Clients & Industries
Rank: Assistant Director (63)

Summary

An Account Manager (AM) is involved in strategic planning relationship management at a global scale and innovation in go-to-market approaches.

The AM is responsible for enabling the execution of account growth strategies and serving as a central point of contact to facilitate global team connectivity focusing on revenue growth and account management excellence across one or more accounts. This role involves co-creating and driving account team engagement consultative internal needs analyses encouraging cross-service collaboration facilitating account team cadences connecting with interdependencies and serving as a trusted advisor and subject matter resource on the account within the Firm.

Select responsibilities

• Proactively suggest and execute action plans to accelerate account growth strategies in partnership with global account leadership.

• • Co-facilitate semi-annual account planning and quarterly acceleration sessions to further align strategies and actions.

• May proactively manage select Client relationships such as Procurement or Vendor Relations.
• Collaborate across functions to enhance client experience relationship-building and client engagement activity.

• • Curate and advocate for relevant sector strategies and priority service offerings to support account goals.
  • Drive the activation of curated solutions and managed services within the account by collaborating with stakeholders and subject matter resources (SMRs).
  • Foster internal firm relationships to be able to route operational matters appropriately ensuring cohesive account management.

• Projectmanage select key deal pursuits; may assist with connection to pursuit resources for proposal responses.
• Co-develop and deliver account onboarding for new leadership and team members.
• Drive continuous improvement as a change agent for digital tools and processes adoption.

• • Champion the effective utilization of established in-house technologies providing persuasive insights and hands-on guidance to senior personnel.
  • Utilize firm tools for relationship mapping white spot analysis and innovation initiatives to drive growth.

Professional Experience

• 8-10 years in a professional services firm with sales enablement experience preferred.
• Internal or external Consulting experience is preferred particularly within a global matrixed organization.
• Proven success in leading complex projects with minimal supervision.
• Sector relevant focus a plus (e.g. life sciences technology wealth management consumer energy etc.)

Knowledge and Skills

Soft Skills:

• Executive-level communication and consultative skills.
• Strong networking and emotional intelligence.
• Ability to navigate ambiguity with agility and entrepreneurial spirit.
• Proactive and comfortable taking the initiative in a low-guidance environment.

Technical Skills:

• Proficiency in Microsoft Suite (Outlook Teams Excel PowerPoint Word SharePoint).
• Experience in analysis and presentation creation.
• Basic understanding of financial reporting tools and analysis.
• Familiarity with project management and procurement portals preferred.

Desirable Skills:

• Negotiations with internal stakeholders and peers
• Microsoft BI user experience.
• Sales/account management tool proficiency (e.g. LENS BASE ART Dynamics Mercury E4A).

KPIs

Feedback: LEAD and CSAT

Growth: GTER pipeline relationships margin SL integration FoP etc.