Sales Operations Analyst

milan - Italy

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries.

Were part of the Tripadvisor Group and proud to be building a diverse people-first culture where respect ownership growth and better together values thrive.
If youre passionate about food technology and making a real impact your seat at the table is ready.

Discover life at TheFork

What you will do:

As a Sales Operations Analyst you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany Austria Switzerland) markets through process execution data analysis and cross-functional collaboration.

Support & Process Improvement:

Provide day-to-day support to the Sales team on processes including user questions process guidance and issue resolution.
Work closely with local and central teams gathering feedback sharing recommendations and alerting stakeholders to ensure alignment consistency and seamless execution of operations.

Sales Target & Compensation Support:

Support and assist in sales target setting and compensation processes and activities.

Project Support:

Contribute to projects aimed at optimizing sales operations and enhancing business impact.
Collaborate across Sales Marketing and Customer Success teams on cross-functional projects.

Analytics & Reporting:

Support the analysis of sales performance and key KPIs.
Build maintain & update dashboards and reports to drive actionable insights.
Prepare data summaries & presentations for internal meetings and business reviews.

Who you are:

You Must Meet These Critical Qualifications (Mandatory requirements to be listed here)

2 years experience supporting a sales team in an operational or analytical capacity
Detail-oriented data-driven with a strong analytical mindset and eagerness to learn
Proficiency in Excel/Google Sheets
Problem-solving mindset and curiosity to understand how processes and systems work
Excellent communication and organizational skills
Proactive able to demonstrate autonomy and ownership in a fast-paced collaborative environment
Native or fluent Italian and professional fluency in English

You Can Impress With These Additions(Nice to have to be listed here)

Prior exposure to Salesforce or CRM systems is a plus
Genuine interest in the food and restaurant industry
Experience working in a multi-country or regional environment

What we offer you:

An awesome team

A permanent contract (that can be useful in life)

Flexible working environment (2 days home office per week up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

Fixed salary and bonus

Lunch vouchers available for each working day (because yes we like to try our best restaurants)

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities family support travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

Health insurance fully covered by the company

Life & Disability Insurance at no cost to the employee

Welfare allowance school costs elderly care babysitting costs transportation travel leisure

Amazing offices with dining coffee points and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability age socio-economic & cultural background ethnicity faith gender gender expression gender identity ideology national origin race sexual orientation marital status or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork we want you to bring us your unique perspectives and experiences so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application interview or participation in the selection process due to health conditions or disability please direct your inquiries to Our HR team will review the request and respond accordingly.

#LI-FF1

Required Experience:

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the worlds favorite restaurants. Powered by innovation and a deep...