Assistive Technology Support Technician

Why join us

Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.

At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.

About Link Assistive

Link Assistive is part of the Dynavox Group a multinational company that seeks to give a voice to people living with disability. At Link Assistive were dedicated to fostering connections facilitating learning and enabling participation through tailored assistive technology solutions for communication (speech generating devices eye tracking devices communication apps and cloud-based software). For more information visit Link Assistive.

About the Role

As an Assistive Technology Support Technician you will join our AT & IT Support team of three and support people who rely on assistive technology in their daily lives.

This is a hands-on technical and customer-focused role that combines phone-based support with device repairs configuration and IT support tasks. You will work closely with users clinicians (Speech Pathologists and Occupational Therapists) families and internal teams to ensure our assistive technology devices are reliable well-configured and ready for use. This role also includes learning and supporting mounting solutions for assistive technology devices including hands-on work with Rehadapt products and procedures.

Please note: This is a full-time onsite role in our Adelaide office.

In this role you will:

• Provide high-quality technical support and customer service to users clinicians and internal colleagues via phone email chat and remote desktop tools.

• Troubleshoot hardware software and configuration issues across Windows and iOS environments and train users and professionals on devices and solutions as required.

• Build and maintain strong customer relationships by demonstrating empathy patience and a commitment to their success whatever that looks like for them.

• Perform in-house repairs of assistive technology devices including hardware repairs software installations device configuration and resets of loan and rental units.

• Prepare new loan and rental devices for shipment by configuring testing and quality-checking equipment while maintaining a safe organized and clean repair workspace.

• Collaborate closely with colleagues across local interstate and international teams.

What Were Looking For

Were looking for a technically capable empathetic and organized professional who enjoys hands-on work and helping others succeed through technology. If you are comfortable working with devices and hardware including hands-on repairs assembly and device configuration and you are passionate about delivering high-quality support in a fast-paced environment wed love to hear from you!

Ideal candidates will bring:

• Bachelors degree in Electronics Engineering (preferred) and strong troubleshooting skills with a good understanding of computer hardware IT networks and Windows and/or iOS environments.

• Previous experience in a customer-facing role such as technical support IT support product support or customer service.

• A caring patient and empathetic attitude with a genuine desire to support people using assistive technology.

• Clear and confident communication skills with the ability to adapt your approach to users with varying technical knowledge.

• Excellent organizational time management and prioritization skills with the ability to manage multiple tasks and maintain strong attention to detail.

• Ability to work collaboratively within a diverse team across multiple locations.

• Experience with remote access tools (e.g. TeamViewer) and cloud-based CRM systems (e.g. Salesforce) is an advantage.

Culture & Benefits

Youll be part of an international company with a collaborative and supportive culture based in our Adelaide office which has a 12-person team and work alongside more than 1000 colleagues across the Dynavox Group. Meet our team of skilled professionals at Link Assistive.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators better problem solvers and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity human dignity and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race color sex sexual orientation gender identity religion disability age veteran status ancestry or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled