Patient and Family Experience Coordinator

The Patient & Family Experience (PFE) Coordinator plays a key role in ensuring that every child and family feels seen heard and supported throughout their care journey at Nationwide Childrens Hospital. Reporting to the Administrative Director of Patient and Family Experience the Coordinator serves as staff lead for the system-wide Family Advisory Council (FAC) and coordinates the FAC Steering Committee to establish consistent standards processes and expectations. The Coordinator supports both strategic and operational PFE work integrating family voice into decision-making and advancing the hospitals commitment to trust compassion collaboration innovation and excellence.

Essential Functions:

• Plans for and coordinates major organizational initiatives project activities and ensures all tasks are completed on time.
• Communicates project updates and progress to leadership team members and stakeholders.
• Manages project documentation and maintains accurate records.
• Assists in budget tracking and financial reporting for the project.
• Facilitates meetings and ensures action items are followed up on.
• Identifies and resolves project issues and escalates as needed.

Education Requirement:

Bachelors Degree in relevant field or equivalent education and experience required.

Licensure Requirement:

Valid Ohio drivers license and proof of auto insurance as required by hospital policy and position-specific requirements. Must pass motor vehicle background inspection insurance eligibility driving qualifications and training set forth by Nationwide Childrens Hospital and maintain qualification of insurance guidelines.

Skills:

• Ability to work collaboratively with people of diverse backgrounds required.
• Ability to work both independently and as part of a team required.
• Must demonstrate a high degree of initiative flexibility organizational skills and creativity.
• Effective interpersonal written and verbal communication required to engage a diverse group of stakeholders.
• Must be able to organize and coordinate multiple project deadlines and deliverables while keeping attention to detail.
• Meeting facilitation skills preferred.
• Proficient in using Microsoft Office suite including Outlook Excel and Word.

Experience:

Three years of relevant professional experience required.

Physical Requirements:

OCCASIONALLY: Bend/twist Climb stairs/ladder Cold Temperatures Flexing/extending of neck Lifting / Carrying: 0-10 lbs Lifting / Carrying: 11-20 lbs Pushing / Pulling: 0-25 lbs Pushing / Pulling: 26-40 lbs Reaching above shoulder Squat/kneel

FREQUENTLY: Driving motor vehicles (work required) *additional testing may be required Hand use: grasping gripping turning Hot Temperatures Interpreting Data Peripheral vision Standing Walking Working Outdoors

CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Hearing acuity Problem solving Repetitive hand/arm use Seeing Far/near Sitting

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet