Sales Associate Hilton Hawaiian Village

What are we looking for

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

• General knowledge of travel industry current market trends and economic factors
• Knowledge of a hotel structure and how all departments interact.
• Mathematical skill and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations analyze reports and forecast without error.
• Ability to communicate effectively in English with employees and customers understand reports and related correspondence and accurately perform all essential job functions.
• Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy to diffuse anger collect accurate information and resolve conflicts.
• Ability to analyze financial information from many sources and create reports and forecasts.
• Ability to prioritize and organize workload to ensure deadlines are met.
• Ability to work on multiple tasks simultaneously and adapt to varying levels of business activity.
• Ability to coordinate and cooperate with other departments.
• Ability to access understand and accurately input information using a moderately complex computer system.
• Ability to stand and move throughout the hotel property and continuously perform essential job functions.
• Ability to lift and/or transport items weighing up to 30 lbs.
• Ability to use various office equipment including but not limited to typewriters calculators photocopiers and facsimile machines.

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing all the time.

• Leadership - Were leaders in our industry and in our communities.

• Teamwork - Were team players in everything we do.

• Ownership - Were the owners of our actions and decisions.

• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality

• Productivity

• Dependability

• Customer Focus

• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodation service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Sales Associate to join the team. Situated on 22 acres along Waikikis broadest stretch of sand with 2860 rooms and 17 food and beverage outlets this premier meeting destination offers over 150000 sq. ft. of function space and Waikikis most unique meeting and event venues.

Our team members cherish our award-winning culture which includes great benefits such as competitive health plans career advancement opportunities and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortunes Worlds Best Workplaces list!

Ideal candidate:

• Ability to operate computer systems independently.
• One year of quality administrative support.
• Hotel sales/events knowledge.

Shift Pattern: Varied - AM PM. Open availability required including weekends and holidays; shifts will be dependent on business levels and seniority scheduling.

Pay Rate Scale: $30.00 - $35.00

Sales Incentive:
Hilton offers the best in-market SIP (Short-Term Incentive Plan) to our Sales Catering & Events teams to reward our employees for their contributions to our companys financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives meaning multiple opportunities to earn a payout.

What will I be doing
As a Sales Associate you would be responsible for assisting in upholding the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:

• Provides Sales and Administrative support to the Director of Sales and the respective Sales Manager.
• Provides professional service to clients and guests in assisting via telephone and electronic communication.
• To respond to small group inquiries achieve guest satisfaction and ensure that established revenue goals.
  (room nights ave rate room rental) are achieved or exceeded.
• Assist Sales Managers in different areas of the sales process as needed including preparing and/or executing site inspections. Act as a liaison for the managers during their absence.
• Assisting on the phones check requests Sales Collateral and amenities. Orders supplies and prepares sales kits. Maintain Trace System Reconfirm VIP arrivals check requests purchase orders/requisitions. Reservation requests and amenity handling.
• Distribution of leads working with FDC sales processing for groups and running/distributing reports that are required by Area Director of Sales in absence of the Sales Analyst.
• Responds to inquiries with the objective of booking room nights for the Hotel and meeting/exceeding established goals. Qualifies accounts determines potential for Hotel. Maintains traces in FDC for record keeping.

In addition to performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintains an open door policy and monitors employee relations.
• Assists the Director of Sales with the Monthly and Annual Forecast.
• Attends various meetings as required.
• Assists the supportive staff with the maintenance of sales files.
• Participates in the sales/catering department reader board program.
• Other duties as assigned by the Director.

EOE/AA/Disabled/Veterans