Front Office Coordinator Medical Clinic

Hope Clinic is seeking a dynamic and engaging professional to join our busy and growing medical clinic! The Front Office Coordinator is so much more than a receptionist - as the first point of contact for the medical clinic this critical position performs a variety of administrative functions to ensure welcoming and efficient operations and a positive patient experience from the start. Primary duties include opening and closing the facility greeting and processing patients upon arrival training and supervising front desk volunteers answering a multi-line phone system scheduling appointments and managing general patient flow within the clinic.

Reporting to the Medical Clinic Manager this part-time position is expected to work 28 hours per week. Position offers a generous amount of paid vacation and sick time in addition to a number of paid holidays including the week between Christmas and New Years.

Required Education and Experience:

• Minimum HS Diploma or GED
• Office experience required; clinical reception experience preferred
  
• Experience working with a diverse and public population
• Some supervisory experience desirable
• Experience working with and training volunteers preferred

Required Competencies:

• Strong interpersonal and communication skills to effectively interact with a diverse population of patients volunteers and clinicians
• Ability to work patiently with guests and patients with limited English proficiency
• Calm patient and friendly demeanor to consistently ensure a welcoming environment
• Dependable and reliable including consistent attendance and punctuality
• Detail oriented with strong initiative and problem-solving skills
• Intermediate to strong computer proficiency and ability to learn new software systems
• Excellent time management and organizational skills
• Ability to work collaboratively with program staff across Hope Clinic to support care team initiatives and integration

Essential Functions (List is not exhaustive):

• Responsible for clinic opening and closing
• Train reception and front office volunteers and supervise activities
• Patient reception and registration including screening for appropriateness for walk-ins and redirecting patients when needed
• General patient preparation and end-to-end patient flow managementincluding:
• Schedule preparation
• • Adding forms to appointment cart
  • Financial questionnaire coordination and updates
  • Patient chart preparation
  • Sticker green sheets
  • Track NCNS and document in Practice Fusion
  • Scanning all documents into Practice Fusion
  • Assist patients with translation needs
  • Schedule medication refills as needed
  • Patient check-out
• Answering multi-line telephones
  
• Patient appointment confirmations
• Appointment scheduling onsite
  
• Assigning admin tasks to volunteers ensuring completion of tasks by the end of their shift
  
• Verify that patient paperwork is fully completed with visit information/documents to ensure charts are complete at check out.
  
• Maintenance of printed materials and forms ensuring information is up to date and accurate
• Provide resource information to patients volunteers and visitors
  
• Ensure volunteer is trained to cover position in the event of absence
  
• Utilize Champs verifications system for all impending patients to determine Medicaidcoverage
• Record and report on all no-call/no-show appointments
  
• Check all upcoming patients to verify if a financial questionnaire should be updated

Why Hope Clinic
At Hope Clinic we serve with excellence and compassion in Jesus name. Join a collaborative volunteer-driven team working to improve the health and well-being of our community through high-quality totally free care.

For immediate consideration a cover letter detailing your specific interest in Hope Clinic must accompany resume.

Hope Clinic is an equal opportunity employer. All qualified applicants are welcome to apply.

Required Experience:

Manager