Training Operations Support – TD SYNNEX Academy

Support Learning. Drive Accuracy. Deliver Excellence.

At TD SYNNEX were looking for a detaildriven Training Operations Executive to join our Education Services team and play a key role in delivering an exceptional customer and supplier experience.

This isnt just administration its about making learning happen. Youll be coordinating the resources processes and relationships that ensure every training course runs smoothly professionally and with precision. You will provide an excellent customer and supplier experience through the administration coordination and management of all resources required for the successful delivery of training courses.

Were not here to sell you a job. Were here to invite you into a culture that values curiosity celebrates diverse perspectives and believes that great leadership starts with listening.

If youre passionate about organisation customer experience and delivering seamless operational support this is your opportunity to make a meaningful impact.

Why Youll Love Working Here

Heres a list of some of our perks but what truly sets us apart is the way we work together. Were big on trust transparency and making space for moments that matter:

• Hybrid working

• Private healthcare matched pension enhanced parental & family leave

• Moments that matter paid time off (yes even for your pets birthday)

• Four Business Resource Groups supporting inclusion and belonging

• Clear progression paths and benchmarked salaries

• Sustainability commitment including a 19.2% yearonyear reduction in UK office energy usage

• A culture that values every voice and celebrates diverse perspectives

• Our values arent just words they guide how we show up every day:

• Own it

• Grow and Win

• Dare to Go

• Do the Right Thing

Were proud to be a Disability Confident employer and welcome applicants from all backgrounds. If you need adjustments during the recruitment process just ask.

What Youll Be Doing

You will be the primary interface for students and suppliers ensuring a seamless and professional training delivery this role you will:

• Act as the main point of contact for all orderrelated enquiries within the education business

• Communicate with customers regarding the status of their course bookings and orders

• Create and maintain course schedules for Academy vendors on Salesforce and relevant vendor portals

• Coordinate book and confirm all course resources trainers courseware labs catering and more

• Request and distribute purchase orders for resold courses

• Manage student registrations on vendor portals to ensure courses are vendorrecognised

• Monitor order progress investigate issues and make decisions within defined processes

• Escalate exceptions or urgent situations where necessary

• Review vendor invoices and submit for timely payment via Accounts Payable

• Ensure all costs and revenue are accurately recorded in Salesforce for monthend reconciliation

• Manage vendor class requirements such as signin sheets reporting and compliance documentation

What Youll Bring

Were not looking for perfection were looking for passion precision and a commitment to excellence.

• Strong attention to detail

• Processdriven and resultsorientated approach

• Customerfocused mindset with excellent relationshipbuilding skills

• Exceptional organisational and timemanagement abilities

• Confidence working with numbers and handling data

• Excellent communication skills

• Experience with SAP R3 and Salesforce (advantageous)

• Competent user of Microsoft Word Excel and Outlook

If youre excited by the idea of supporting training operations while contributing to a team built on trust and collaboration wed love to hear from you.

#LI-CG1

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!