Sr Mgr, Account Management, MCCF

Multi-Channel and Commerce Fulfillment team is seeking a Sr. Mgr Account Management to lead a team of people managers supporting strategic sellers enterprise partners and B2B customers utilizing Amazons fulfillment and supply chain services. This leader will own the end-to-end account management strategy driving customer success operational performance and scalable growth across MCCF offerings including AWD/MCD Multi-Channel Fulfillment Buy with Prime and fully managed supply chain services. This role requires strong people leadership operational judgment and the ability to influence across highly matrixed organizations. You will work backwards from the customer while balancing Amazons commitment to efficiency automation and operational excellence.

Key job responsibilities
- Org-Level Leadership & Talent Strategy-Lead develop and hold accountable managers and senior leaders ensuring consistent performance and leadership bar and establish mechanisms for goal-setting performance management succession planning and leadership development.
- Customer Strategy & Business Ownership- Own topline growth retention and long-term customer value across the segment.
- Operational & Financial Accountability-Partner with Fulfillment Transportation Network Planning Finance and Tech leadership to balance customer experience cost-to-serve and network efficiency.
- Mechanisms Metrics & Scale- Define and own org-level KPIs including customer satisfaction delivery performance inventory health revenue growth and margin impact and drive standardization and automation across account management processes while preserving flexibility for strategic customers.
- Strategic Influence & Product Leadership- Represent the voice of the customer in product and roadmap decisions by influencing senior leaders on supply chain strategy service innovation and investment priorities. Think big about the future of supply chain management and Amazons role in owning more of the value chain.


About the team
Our vision is to make every merchant wildly successful wherever they sell using Amazon-powered solutions. Our two biggest solutions are Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF). BwP is a new way to extend Prime shopping benefitsincluding fast free shipping a seamless checkout experience and free returnsto merchants own online stores ultimately increasing selection for Prime members.
For over 20 years Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their businesswhether on Amazon or beyond.
MCF aims to enable organizations across the world with reliable cost effective and flexible end-to-end eCommerce fulfillment solutions in order to help them scale succeed and offer best in class experiences to their customers.


- Bachelors degree or equivalent
- 10 years of building and leading large teams and working in matrixed operating structures experience
- Experience in strategic thinking about business enterprise software products and new technology platforms and architectures or equivalent
- Experience negotiating VP-level contracts with channel partners and agencies
- Experience working and communicating with multiple stakeholders C-level executives and cross functional teams or equivalent
- Experience collaborating with cross-functional teams including Marketing Product Management Customer Service Operations Legal Finance and Senior Leadership
- Knowledge of distribution networks and channel P&Ls

- 5 years of managing and developing high performance teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 193700.00 - 262000.00 USD annually