Customer Service Specialist I – Contract Administration

Quezon City - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

POSITION OVERVIEW:

TheCustomer Service Specialist Iispart of a multi-cultural team andenjoysworking inan international setting whereby a wide range of administrative dutieshave tobe fulfilled.The teamprovides internal support toThermoFisher partners and the fieldengineering team and deliversprofessional service and excellence in a high-volume diverse back-office environment.

MAJOR AREAS OF RESPONSIBILITY:

Train team members for all processes / systems what the team isapplyingon a daily basis.

Provideexpertisementorshipand support to colleagues.

Databases update and maintenance.

Create training materials - document all required info as per instructions.

Strengthen cherish intercompany relations and communications with internal and external

customers(Local sales teams Field Service Finance Master Data IT departments etc.)

Organize and take part in team activities.

Support the Team Leader in People Managementand inProject related tasks.

Implement the process forbroughtup inquiries and complaints to the best outcome without

managerialsupport.

Assess the need for change andimplementin order toincrease productivity.

Serve as a full backup for the Team Leadrepresentingthe Team.

REQUIRED EDUCATION/EXPERIENCE:

3 years customer service experience is preferred.

Requires a high school graduate or a Government Body award. ABachelors Degreeis

preferred.

Proficiencyof English Language both written and verbal. Other European language knowledge is an advantage (French Italian German).

REQUIRED SKILLS:

Proficient Microsoft Office user.

Strong written and verbal communication skills.

Good problem-solvingskillandresult orienteddemeanor.

Display attention to detail and accuracy in the workplace.

Process improvement approach.

Good interpersonal skills and the ability to prioritize efficiently.

Good understanding on financial closing dates (Quarter Ends Year Ends) is an advantage.

Mustdemonstratejudgment tact and subtlety in dealing with internal and external customers.

Experience with SAP C4S ServiceNow.

ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national originprotected veteran statusdisabilityor any other legally protected status.

Required Experience:

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionPOSITION OVERVIEW:TheCustomer Service Specialist Iispart of a multi-cultural team andenjoysworking inan international setting whereby a wide range of administrative dutieshave tobe fulfilled.The teamprovides internal support...