Customer Success Manager

• Applications are considered on a rolling basis
• Stockholm
• On-site

Job Description

Join Our Scaleup Journey & Fuel Your Curiosity!
At Lime Go a thriving scaleup under Lime Technologies Sweden AB (publ) youll be part of a fast-moving entrepreneurial team with the backing of a successful publicly listed company. Its the best of both worlds the agility of a startup and the stability of an industry leader with a proven track record of success.

Who are we Looking For

• You have 1-2 years of experience in customer-facing delivery roles where you ensure smooth processes and high customer satisfaction.
• You have a calm and service-oriented mindset and enjoy helping both colleagues and customers.
• Strong ability and motivation to retain and expand existing customer portfolio (a few hundred accounts).
• You simplify complex situations are goal-oriented and work effectively in a fast-changing environment.
• You are comfortable working with Excel and have a strong technical interest.
• Experience with or curiosity to learn basic concepts such as HTML CSS APIs and JSON is a plus.

Your Role in Our Team

• You talk to customers understand their requirements and translate them into actionable steps for our team.
• You proactively identify customer needs and opportunities to identify order intake and adoption opportunities.
• You own customer dialogues and convert customer value into price plan upgrades through relationship-based selling.
• You are part of the customer success team and support customers and internal teams with communication deliveries and troubleshooting where needed.
• You handle customer data imports into Lime Go using our import tool in a structured and customer-friendly way.

Youll work with multiple projects and customers simultaneously (10-15). A standard implementation project takes around 1-5 days.

In addition to managing implementations youll also lead various improvement initiatives to develop and streamline our delivery process. Youll be responsible for a value-driven implementation budget balancing proactive initiatives with incoming technical deliveries including those resulting from new sales.

The Product
Lime Go is a Data-Enriched Sales CRM built for SMBs in the Nordics. Youll be selling to sales teams who understand the value of what we offer. With over 1000 customers in Sweden Norway and Denmark our aim is to become the top choice for ambitious companies across Europe.

Weve just completed a full product revamp making Lime Go a fresh modern and powerful tool for your customers.

The Lime Go Team
Were a team of 20 people laser-focused on aggressive growth. Join us and be part of our scaleup journey!