Senior Technical Writer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

**FOR POOLING PURPOSES ONLY**

So what does a TaskUs Senior Technical Writer really do Think of yourself as an Architect for TaskUs clients helping to plan and ultimately lay the foundation for awesome customer experiences. Imagine yourself going to work with one thing on your mind: Building great processes and internal documentation to power some of the worlds most disruptive companies. Your role was designed to map requirements plan solutions and successfully execute strategies.

You like being part of a team that delivers excellence. You enjoy partnering with people to understand their needs and requirements and coming up with documentation that provides solutions in clear simple language. You care deeply about the overall business and look for ways to add value. Youre empathetic and know how to write for a variety of audiences and technical levels. You manage yourself and your time well and like being held accountable for your results. Youre able to balance customers needs against operational targets and are comfortable reprioritizing work to meet moving targets.

What does a Senior Technical Writer do:

• Scope and create documentation both individually and by collaborating with teams

• Write clear documentation about how to perform technical and other tasks

• Edit clarify and proofread documents written by others

• Write and test published documents to ensure search ability and effectiveness

• Manage multiple competing priorities in a constantly changing environment

• Plan research and write documentation for projects of moderate to high complexity and scope

• Manage cross-functional stakeholder relationships to fully understand processes draft and review documentation and approve final copy

• Identify audiences for content and anticipate the questions problems and needs that content should address

• Develop innovative solutions to resolve complex tasks. Work on solutions that improve processes and practices including maintenance processes and tools

• You will create operating guidelines knowledge bases customer support agent content and frequently asked questions pages to help customer support staff consumers and other users within a company or an industry. You will collaborate with SMEs product designers and other internal experts in addition to conducting independent research

Do you have what it takes to be our next Senior Technical Writer

• BA/BS with strong academic record - English Journalism Communications or equivalent writing degree preferred

• 5 years of online editing content creation and/or content strategy experience

• 5 years working in a technical field

• 5 Years managing small project teams to develop execute and complete assignments.

• Experience evaluating team performance including quarterly reviews and assessments.

• Demonstrated aptitude for quickly learning and understanding new technologies

• Strong command of the English language: an eye for detail meticulous grammar and proofreading skills

• Excellent business acumen written and oral communication and interpersonal skills

• Keen technical curiosity with outstanding research and problem-solving skills

• Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language

• Strong drive to succeed and hunger for interesting challenges

• Commitment to following and improving team processes and style guidelines

• The ability to self-manage your day-to-day tasks with minimalguidance

• Strong project management skills; able to hit deadlines for multiple projects at a time

• Experience working in a fast-paced startup environment; thrives in ambiguity

• Ability to adapt quickly and create solutions independently and collaboratively

Nice to haves:

• Familiarity with web technologies and web-based content management tools

• Programming skills in any language

• An eye for visuals and graphic design and familiarity with image editing tools

• Experience with other methods of presenting learning content such as recorded video tutorials live video streams or instructor-led training

• Experience writing content for a technology company

• Passion for creating pleasant user experiences

• Experience working cross-functionally with UX Product

• Management Sales and Marketing partners

• Ability to make content strategy decisions based on credible metrics and communicate according to well-reasoned analysis

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Senior IC