Operations Manager, Germany

Blue Wireless Germany

About Us

Blue Wireless is the first global service provider of wireless network solutions. We are laser-focused on LTE/5G technologies and embracing the emerging wireless Low Earth Orbit (LEO) Satellite technologies (e.g. Starlink) to help our customers succeed in a wireless world.

With over 300 customers in 90 countries and thanks to the flexibility and reliability of LTE/5G & LEO we thrive where traditional networks struggle: branch and remote locations retail sites IoT and maritime connectivity.

Headquartered in Singapore with local operations in Australia Malaysia Netherlands UK and United States Blue Wireless makes the roll-out of projects painless and predictable. But technology is only one part of our success story our secret sauce is our people: their creativity hands-on attitude and willingness to go above and beyond for our customers are what keep us growing hence continuously looking for new colleagues to join and be part of our journey.

The Role

Manage the operational affairs of Blue Wireless in Germany to optimise operational performance and contribution within Blue Wireless.

Whereas you will have a variety of Operations responsibilities the emphasis will be on Service Delivery and youll be the air traffic controller ensuring the successful delivery of services for Network Solutions managing the end-to-end process from order intake to order completion. The role will demand a self-starter well-organised proactive colleague able to keep an overview while being able to zoom in on specific orders to ensure these are delivered up to Blue Wireless standards. You will report to the Head of Operations EMEA.

Whats on your plate: Service Delivery and Provisioning & Order Lifecycle Management

Take responsibility for successful completion of orders throughout the cycle which includes:

• Order Planning - Work with customers field engineers and other parties to schedule installations according to meet assigned service levels
• Order Preparation - Work with internal teams to source configure pack ship and deliver all service elements
• Order Completion - Assist technical teams on the completion of orders assist on escalations work to customer satisfaction

Procurement and Logistics

Work with global Procurement Management to ensure timely and cost-effective acquisition of goods and services and manage suppliers contracts optimize cost approve bills etc. within assigned region

In life technical support

Support the Global Support Centre team where applicable with 2nd level local support within Germany office hours and ad hoc technical requests

Partner Management

Manage assigned Field Engineers and Alliance Partners including:

• Training & Enablement providing partner with adequate training and resources to support Blue Wireless work
• Ongoing Management ensuring work is done to specifications deadlines are met etc.

Finance and Accounting

Support the global finance manager with bills payments accounting matters where required

Process Improvement

Document and improve processes and suggest automation

Project Management

Work with Customers Partners and Internal Teams on complex projects as and when required

• If you-Are able to work independently and as part of a team
• Are able to think strategically
• Have a Bachelors Degree
• Have great organizational skills and be accurate when processing and giving information
• Have excellent communication time management and interpersonal skills
• Have excellent English and German communication skills both written and verbal. Other European languages are an advantage
• Are proficient in Microsoft Office Suite (Word Excel Outlook)
• Have the ability to show leadership and handle multiple tasks and meet deadlines
• Have strong problem-solving skills and ability to resolve issues effectively
• Having a network in telco is an advantage

Wed love to hear from you

Joining us is a great opportunity to enhance your professional career globally and make a real impact in a tech company that is growing exponentially in a fast-paced environment.

Come grow with us!

• Youll be-Part of a professional international team of networking solution experts
• Working with maritime and business customers across Europe
• Given the opportunity to make a difference in helping with the development of the role and the business
• Offered career development opportunities as the company grows and evolves
• In a destination workplace: work with great managers in an ideal workplace while doing meaningful work
• Surrounded by highly supportive peers in a healthy working environment

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.