Patient Advocate – Medication Access & Pharmacy Coordination

This is a remote position.

About the Role

We are looking for a compassionate and motivated Patient Advocate to join our this role you will help people access their medications for free making a meaningful difference in their lives every day. We are a rapidly growing team that prides itself on providing white-glove service to members during their time of medical need.

What Youll Do

• Coordinate Care: Work directly with patients doctors and drug manufacturers to help patients get their medications at no cost.
  

• Member Outreach: Spend about 80% of your day on the phone assisting patients and healthcare providers with professional and delightful communication.
  

• Administrative Support: Spend 20% of your time maintaining accurate records documenting task statuses and completing necessary paperwork.
  

• Build Trust: Establish rapport with members to obtain the sensitive and critical information needed to fulfill their orders.
  

• Ensure Privacy: Protect patient confidentiality and strictly comply with regulations like HIPAA.
  

• Collaborate: Work closely with our goal-oriented team to improve processes and provide exceptional service.
  

Requirements

What Were Looking For

• Strong Communication: Excellent verbal and written skills with a focus on active listening.
  

• Set-up: Secured remote work set-up
  

• Empathetic Heart: A patient customer-focused attitude and a genuine desire to help others.
  

• Reliability: Self-driven and able to work with minimal supervision while meeting deadlines.
  

• Organization: Detail-oriented with vigorous time management skills in a fast-paced environment.
  

• Tech Literacy: General computer skills and a willingness to learn our specific systems and processes.
  

• Background: Experience in customer service call centers or pharmacy-related roles is a plus but we also value experience in teaching or classroom environments.
  

Good To Have:

• In high-touch customer service roles in a healthcare account.
  
• US Healthcare BPO Experience: Candidates who have previously worked on US-based Medical Billing Insurance Verification or Utilization Management accounts.
  
• Medical Records Clerks: Individuals experienced in handling Sensitive Health Information (SHI) and electronic health records (EHR).
  
• Clinical Research Coordinators: Professionals used to coordinate between different stakeholders (doctors patients and labs) while maintaining strict documentation.
  

Benefits

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
  
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
  
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
  
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
  
• Government Benefits: Full support for required government benefits.
  

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the years hard work.
  
• Overtime Pay: Compensation for your extra effort and time.
  
• Night Differential: Additional pay for working late hours or shifts.
  
• Incentives: Performance-based incentives to reward your contributions and achievements