Customer Success Manager Scale (mfd)

At voize we believe the greatest gift to frontline workers is time - time to care connect and be present. Today that time is lost to admin work that pulls nurses away from what matters most: people.

Were changing that by building the AI companion that frees nurses from admin giving them back up to 30% of time. We dont replace humans - we support and amplify their impact. Today 1100 care facilities trust voize and over 75000 nurses rely on our AI companion to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital with support from HV Capital Y Combinator and other leading VCs.

As a fast-growing team we combine first-in-class technology with meaningful social impact. And now were looking for you to join us on this mission!

Your Mission: Make scale feel clear human and effective

Customer Success at voize is proactive. We help customers succeed in a smart repeatable way without losing judgment or humanity. Youll work with a high-volume portfolio of mid-market and SME customers and ensure voize is adopted quickly sustainably and with real impact in their daily care workflows.

This role is for people who love structure and momentum but also understand that in healthcare good judgment matters just as much as good processes.

If you enjoy improving systems thinking ahead and seeing immediate impact at scale this role is for you.

Your Daily Business - No two days are alike

• Own the end-to-end rollout and success of 3050 ommercial customers

• Drive adoption through clear processes smart touchpoints and proactive communication

• Make Decisions on what should be standardised and where individual guidance is needed

• Monitor customer health usage and ticket patterns to spot risks proactively

• Simplify and streamline recurring CS workflows to reduce friction at scale

• Run virtual touchpoints office hours and scalable enablement formats

• Work cross-collaboratively: you will partner closely with Support Product and Onboarding to keep execution efficient

• Actively contribute ideas to improve how Customer Success operates

Your Skillset - What you bring to the table

• Youre likely a great fit if you:

  • Have a strong can-do mentality and take ownership naturally

  • Think in systems patterns and trade-offs

  • Enjoy working with data dashboards and signals

  • Are curious about technical setups and workflows (no coding required)

  • Can manage many customers without losing overview

  • Prefer clarity and structure over chaos

  • Balance standardisation with situational judgment

  • Bring empathy and calm into complex human-centred environments

• You understand Customer Success Ying and Yang

  • Not every customer problem needs a custom solution but not every problem should be treated the same either

Growing together - what you can expect at voize

• We are a fast-growing startup that means you will tackle challenges grow quickly and make a real impact giving frontline workers more time for people

• We foster an open collaborative culture with regular team events whether you work from our Berlin office or remotely across Germany

• Become a co-creator of our success with stock options

• Generous perks: 30 vacation days plus your birthday off Germany Transport Ticket Urban Sports Club regular company off-sites and access to learning platforms such as Blinkist and Audible

• You decide when you work best that means flexible working hours and a good hybrid set-up.

Ready to talk Apply now!

Were looking for entrepreneurs growth marketers & start-up storytellers - who thrive in ambiguity and know how to capture the best content & stories. Youre encouraged to apply even if your experience doesnt precisely match the job description.

Your skills and experience will stand out & set you apart - especially if your career has taken some extraordinary twists and turns. Voize welcomes people from all different backgrounds including age citizenship ethnic and racial origins gender identities individuals with disabilities marital status religions and ideologies and sexual orientations to apply.

Were excited to hear from you!

Required Experience:

Manager