Proces Expert

Were seeking a Process Expert to help streamline and operationalize techenabled processes across the Engineering & Reliability domain. You will support the design communication and continuous improvement of our processeslinking operations technology risk and complianceso teams can deliver reliably and efficiently. This role emphasizes structured coordination stakeholder communication community engagement and event/portfolio support with growing exposure to automation and datadriven reporting.

The Team

This role is part of the Engineering & Reliability domain with CTO and will work closely with the business support colleagues such as the Business Manager Finance and HR dedicated to the Global Head of E&R.

Roles and Responsibilities

• Process Coordination & Documentation
  Maintain and improve endtoend process documentation (e.g. operating procedures R&Rs communication playbooks) ensuring alignment with corporate standards brand guidelines and tone of voice.

• Assist in Board regulatory and executive support activities including preparing presentations briefing materials and facilitating events (internal & external) where necessary.

• Proactively signal and suggest areas for improvement in internal processes consistent with our efforts to simplify and standardise processes across E&R.

• Operational Communication & Change Support
  Translate process changes into clear messages and toolkits; publish and maintain content across internal channels (ING Today Viva Engage Teams SharePoint static pages) and support adoption through targeted campaigns.

• Community & Event Enablement
  Activate expert communities; organize townhalls meetups demos knowledge sessions and offsites; capture feedback and actions to drive continuous improvement.

Serve as a liaison between departments of the Engineering & Reliability domain fostering collaboration and alignment on cross-functional initiatives.

• Reporting & Insights
  Support basic analytics on participation communications reach and process adherence; surface insights and recommendations to stakeholders.

• Recommend changes to policies processes standards and practices that would improve operational support.

• Stakeholder Engagement
  Connect the right people across operations technology risk and compliance; manage channels and collaboration spaces in line with internal guidelines.

• Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and effectively addressed.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself. To be successful in this role you will need :

• 35 years experience in process coordination communications community or event management or customer journey roles in a tech/operations environment.

• Strong planning organizing and stakeholder management skills; comfortable prioritizing multiple activities and meeting deadlines.

• A can do mentality proactive resourceful accurate highly organised and structured way of working.

• Clear communicator with attention to detail able to create aligned content and engage diverse audiences.

• Familiarity with internal collaboration tools and channels (e.g. Teams Viva Engage SharePoint ING Today MyLearning).

• A continuous improvement mindset with basic data/reporting skills to monitor effectiveness and propose enhancements.

• Exposure to process automation concepts and simple workflow tooling; comfort working with technology teams.

• Experience facilitating communities of practice and content publishing.

Education

• Bachelors degree in a relevant field (e.g. Business Administration)

Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward

Discover what we do and what we can offer you.

Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.