Senior HRBP

Were building the AI-driven future of customer success from retention to growth!

Gainsight is the AI-powered retention engine behind the worlds most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2000 companies trust Gainsights applications and AI agents to drive learning adoption community connection and success for their customers. To explore how our suite of solutions is shaping the future of customer success check out the link.

About This Role:

Were looking for a full-time Senior HRBP to join our People teamreporting to the Senior Director People Strategy. This role is a hybrid role based in Bangalore India.

The Strategic People Strategy Partner operates as an organization level strategic and thought partner to the business. This role shapes and drives long-term people strategy in alignment with company priorities influences executive decision-making and leads complex multi-region organizational initiatives. This role is expected to operate with high autonomy navigate ambiguity and deliver scalable people solutions that have material business impact. The ideal candidate would have 12 - 15 years of experience in HR business partnering working with leadership in a fast paced environment.

What Youll Do:

People Strategy & Workforce Planning

• Partner with executive leadership and senior business leaders across geos to define and execute long-term people strategies aligned with business growth revenue and operating models.

• Lead enterprise and multi-year workforce planning including talent supply/demand modeling capability building and succession at senior levels.

• Shape organizational design decisions across functions and geographies balancing business outcomes scalability and employee experience.
  

Talent & Leadership Management

• Own and influence senior-level talent strategy including succession planning for critical roles leadership bench strength and retention of key / critical talent.

• Serve as a coach and thought partner to senior leaders supporting executive effectiveness leadership transitions and team performance.

• Identify systemic talent risks and opportunities and proactively design interventions to address them.
  

Organizational Change & Transformation

• Lead large-scale complex organizational transformations (e.g. restructures global operating model shifts post-merger integration capability transformations) with minimal oversight.

• Anticipate downstream impacts of change across teams regions and functions and design proactive mitigation strategies.

• Ensure change initiatives are aligned with long-term strategy communicated effectively and executed with minimal disruption.
  

Business Advisory & Executive Influence

• Act as a trusted advisor to executives providing candid data-informed perspectives on people-related risks trade-offs and opportunities.

• Influence decisions beyond HR by connecting people strategy to business outcomes such as revenue ARR GRR productivity and retention.

• Build strong networks across functions (Finance Legal IT Product Sales CS) to enable integrated decision-making.

Mentorship Succession & Capability Building

• Serve as a multiplier leader by mentoring P3/P4 PSPs and building leadership depth within the People Strategy team.

• Identify and groom future leaders creating succession pathways and reducing dependency on single points of failure.

• Set standards for strategic thinking judgment and partnership excellence across the PSP function.

This role may require occasional travel (up to 25%) for team meetings training or company events.

This is not a complete list of responsibilities and the scope of the role may evolve with the needs of the team and business.

What Were Looking For:

• 12 - 15 years of relevant experience and a masters degree in HRM (or equivalent combination of education and experience) required.

• Preferably from SAAS based/ PE VC backed companies.

Why Youll Love It Here:

Gainsight is a place where innovation is shaped through collaboration curiosity and a shared focus on solving real-world problems. With a growing suite of products across customer success product experience community education and AI-powered relationship intelligence we continue to evolve with the needs of our customers. When people with diverse strengths a strong sense of community and true passion for our mission come together they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability trust and support that people need - not just to do the job but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight we believe great work happens when teammates feel fully supported.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities were passionate about helping our teammates learn grow and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you wed love to hear from you.

Additional Information:

Were committed to creating an inclusive fair and transparent hiring process. As an equal opportunity employer we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process please contact .

If youre applying for a role through an Employer of Record (EOR) or contractor arrangement please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.