Operation Manager

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Position Title: Operation Manager

Company: RDE Capital Group LLC / RDE Maintenance Services

Reports To: Managing Member / Principal

Location: DallasFort Worth (On-site/Hybrid)

Position Overview

The Operations Manager is responsible for the day-to-day execution of property management and maintenance operations across the RDE portfolio. This role ensures properties are operating efficiently residents receive a high-quality experience and teams consistently execute company processes and standards.

This is a hands-on leadership role designed to grow into an Operations Director position as the company scales.

Key Responsibilities

1. Operational Leadership

Oversee daily operations across all managed properties
Enforce company policies procedures and operating standards
Serve as the primary escalation point for property managers and maintenance supervisors
Ensure consistent execution of leasing move-ins renewals maintenance and resident communication.

2. Property Performance & KPIs

Track and manage key performance indicators including:
- Economic and physical occupancy
- Vacancy and delinquency
- Work order completion and aging
- Security deposit processing timelines
- Online reputation and resident reviews
Conduct weekly KPI reviews with property managers
Identify underperforming assets and implement corrective action plans.

3. Financial Oversight

Support ownership in executing the annual operating budget
Monitor controllable expenses and vendor performance
Review monthly financial statements and variance reports
Ensure accurate rent collection delinquency follow-up and deposit accounting

4. Maintenance & Vendor Coordination

Coordinate maintenance operations across approximately two maintenance vans
Prioritize work orders turns and preventative maintenance
Ensure compliance with safety habitability and regulatory standards
Manage vendor relationships and pricing within approved budgets

5. Resident Experience & Move-Ins

Own the move-in process and resident onboarding experience
Ensure units are move-in ready clean and inspected prior to occupancy
Implement quarterly initiatives to improve resident satisfaction
Drive positive online reviews related to move-in and service experience

6. Team Leadership & Development

Coach train and support property managers leasing staff and maintenance personnel
Assist with hiring onboarding and performance management
Foster a culture of accountability hospitality and continuous improvement
Identify and develop future leaders within the organization

7. Quarterly Priorities & Strategic Execution

Lead execution of quarterly company priorities as defined by ownership
Translate high-level goals into actionable plans for site teams
Track progress and report results weekly and monthly

8. Growth Path: Operations Manager Operations Director

This role is intended to grow into an Operations Director position upon meeting company scale and performance benchmarks including:
Portfolio growth to 1100 doors
Revenue growth to $1.4M annually
Demonstrated ability to consistently hit budget and KPI targets
Proven leadership and development of management-level staff

Qualifications Required

5 years of property management experience (multifamily or mixed-use preferred)
2 years in a supervisory or operations-focused role
Strong understanding of property-level financials and KPIs
Experience managing maintenance operations and vendors
Proficiency with property management software and reporting tools
Strong organizational communication and problem-solving skills

Preferred

Texas real estate license (or willingness to obtain)
Experience managing 500 units
Background in value-add or operational improvement environments

Work Environment & Expectations

Full-time in-office and on-site role
Occasional after-hours availability for escalations
Travel between properties as needed

Compensation: $70000.00 per year

RDE Capital Group LLC is a full service commercial real estate brokerage servicing the Dallas / Fort Worth Area.

Required Experience:

Manager

Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurancePosition Title: Operation ManagerCompany: RDE Capital Group LLC / RDE Maintenance ServicesReports To: Managing Member / PrincipalLocation: DallasFort Worth (On-site/Hybrid)Position OverviewThe Operations Manag...