Ops Eng Technician JNS, OpsTech Solutions, Supply Chain

The OpsTech Solutions (OTS) organization provides world-class IT services for Amazons fulfillment centers and transportation networks worldwide. Within OTS the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need when they need it. We are seeking for a dynamic organized self-starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site RAD1 in Antioch Tennessee.

The Process Assistant will be part of the Engineering team and will primarily help identify root cause and resolve operational issues.

At Amazon were working to be the most customer centric company on earth. To get there we need exceptionally talented bright innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.



Key job responsibilities
Support and work in assigned department. as required
Work with internal and external customers to quickly identify root cause and resolve inbound receive issues
Work through inbound receive tickets
Complete time studies
Complete process audits
Assist with collecting metrics and product attributes
Assist with testing out new technologies and software
Track and report labor hours
Write and verify SOP compliance
Diagnose route and resolve customer tickets
Ensure successful area performance through tracking reporting and feedback of performance
Participate in Operational Excellence initiatives
Become an expert in Operations workflow
Review and update SOP as required
Assist in keeping work area clean and organized
Identify and address safety hazards within the work area
Participate in safety initiatives
Additional duties as assigned

A day in the life
Review emails
Check for assigned work
Review tickets provide updates and or chase stakeholders for updates
Review the inbound receive area to check for blockers
Sync with Operations and address any concerns/call-outs
Collect time studies
Conduct process audits
Write SOPs
Assist with operational problems
Collect and collate data


About the team
The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.

- High school or equivalent
- Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals

- Experience in a dynamic environment with a high degree of customer service
- Experience setting up taking down and re-locating PC systems
- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Antioch - 21.00 - 36.00 USD hourly