Customer Service Administrator

Florence, SC - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Under general supervision uses skills gained through training and experience to provide customer service sales or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Originality and ingenuity are required to locate select and apply appropriate procedures processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary. Routine contact with internal and external customers is required to obtain clarify or provide facts and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes according to established policies and procedures.
Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
Works closely with Finance to maintain Accounts Receivable according to contract terms.
Provides timely feedback regarding product service failures or customer concerns.
Partners with Business Development and/or Sales representatives to meet and exceed customers service expectations.
Arranges customer meetings visits and events.
Provides general administrative support to assigned Business Unit.
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

General understanding of cross-functional matrix organization and ability to learn where to go for help.
Basic end-user administration knowledge of Jabils Enterprise Resource System.
Proficient computer skills including word processing spreadsheet and presentation applications required. Working knowledge of relational database applications helpful.
Basic understanding of bookkeeping and/or accounting fundamentals.
Proficient English language reading and writing skills required.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to define problems collect data establish facts and draw valid conclusions.
Ability to operate a personal computer including using a Windows based operating system and related software.
Advanced PC skills including training and knowledge of Jabils software packages.
Ability to write simple correspondence. Read and understand visual aid.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to read and comprehend simple instructions short correspondence and memos.
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Ability to compute rate ratio and percent and to draw and interpret graphs.

BENEFITS PACKAGE WITH JABIL

Competitive base salary
Medical Dental Prescription Drug and Vision Insurance with HRA and HSA options
401K match
Employee Stock Purchase Plan
Paid Time Off
Tuition Reimbursement
Life AD&D and Disability Insurance
Commuter Benefits
Employee Assistance Program
Pet Insurance
Adoption Assistance
Annual Merit Increases
Community Volunteer Opportunity

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number birth certificate financial institution drivers license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft contact the Federal Bureau of Investigations internet crime hotline () the Federal Trade Commission identity theft hotline () and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

#whereyoubelong

#AWorldofPossibilities

#EarlyCareer

Required Experience:

Unclear Seniority

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes customer orders/changes according to established policies and procedures.
Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
Works closely with Finance to maintain Accounts Receivable according to contract terms.
Provides timely feedback regarding product service failures or customer concerns.
Partners with Business Development and/or Sales representatives to meet and exceed customers service expectations.
Arranges customer meetings visits and events.
Provides general administrative support to assigned Business Unit.
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

General understanding of cross-functional matrix organization and ability to learn where to go for help.
Basic end-user administration knowledge of Jabils Enterprise Resource System.
Proficient computer skills including word processing spreadsheet and presentation applications required. Working knowledge of relational database applications helpful.
Basic understanding of bookkeeping and/or accounting fundamentals.
Proficient English language reading and writing skills required.
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to define problems collect data establish facts and draw valid conclusions.
Ability to operate a personal computer including using a Windows based operating system and related software.
Advanced PC skills including training and knowledge of Jabils software packages.
Ability to write simple correspondence. Read and understand visual aid.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to read and comprehend simple instructions short correspondence and memos.
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Ability to compute rate ratio and percent and to draw and interpret graphs.

BENEFITS PACKAGE WITH JABIL