Hospital Liaison
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Job Location:
Detroit, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited premier provider of home medical equipment and supplies.
Status: Full Time M - F
Location: Detroit MI
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: The Hospital Liaison serves as a vital link between healthcare providers patients and Hart Medical Equipment. This role focuses on facilitating smooth communication and coordination of care ensuring patients receive timely and appropriate services. Responsibilities include managing referrals educating patients and maintaining strong relationships with hospital staff and community partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assists all internal and external customers in a professional manner.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Receives requests from multiple sources (phone fax e-Commerce in-person) and completes necessary process for equipment services.
- Establish relationships with referral sources such as physicians hospitals case managers social workers clinicians medical assistants order to grow the business and improve communication and operations.
- Grow the business in your respective hospital.
- Prepare presentations to present to referral sources
- In-service referral sources and provide meetings
- Work with referral sources to ensure proper documentation
- Sell/educate referral sources on the components of DME services and explain the interrelation of these services with healthcare payers
- Acquire and retain strong product knowledge
- Coordinates home equipment service request with Dispatch for prompt delivery.
- Engage in active listening with customers confirming or clarifying information and diffusing angry customers as needed.
- Provide customers with product and service information.
- Maintain current knowledge on Medicare Medicaid and third party payer sources for equipment.
- Verifies medical necessity insurance coverage and physician orders for all insurance assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Making sales or recommendations for products or services that may complement client needs as applicable.
- Other duties as assigned by management.
SUPERVISORY RESPONSIBILITES
This position has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully an individual must be professional proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge skill and/or ability required.
Education and/or Experience
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred.
- Excellent interpersonal written and oral communication skills.
- Customer service orientation
- Attention to detail
- Good data entry skills
- Proficiency with computers with strong typing skills
- Ability to work in a fast paced environment
By submitting an application you are agreeing to the terms of Harts Application Acknowledgement and Agreement found at Medical Equipment LLC dba Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race color religion sex national origin citizenship age disability genetic information height weight marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.
Required Experience:
Junior IC
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Find the quality medical equipment, oxygen products, and medical supplies you need at Hart Medical Equipment. We carry thousands of items to choose from.
