Insurance Operations Lead
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Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
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Job Summary
About the Role
The Insurance Operations Lead plays a pivotal role in the endtoend delivery and continuous improvement of our global insurance operations. Combining handson execution with strategic process leadership the role ensures that contracts claims renewals workers compensation activities and financial reconciliations are delivered accurately efficiently and consistently.
The successful candidate will drive operational excellence through the optimisation of workflows the application of bestpractice controls and the intelligent use of emerging technologies including AIenabled tools to enhance transparency insight and performance across the insurance lifecycle.
Location: This hybrid role offers the flexibility to work from home with the expectation that candidates will be able to travel to our central London office approximately twice a week.
What youll be doing
Contract Reviews
- Triage and review insurance indemnity and limitation of liability clauses.
- Identify gaps for legal review and provide appropriate pushback.
- Develop playbooks for common clause scenarios.
Endorsement Management
- Operate controlled request and approval workflows.
- Maintain the endorsement and certificate of insurance register for annual renewals.
- Reconcile binders policies and endorsements to ensure accuracy and compliance.
- Verify that certificates of insurance align with contractual requirements.
Claims Management
- Administer claims across liability workers compensation property casualty auto liability fiduciary and cyber.
- Maintain accurate claims documentation and update internal/external systems (e.g. Sedgwick ViaOne).
- Standardise documentation and establish SLAs with brokers and TPAs.
- Implement a unified claims log and dashboard to improve visibility and reporting.
Workers Compensation Compliance
- Submit postrenewal payroll reports and audit documentation.
- Review all claims involving lost time or injury.
- Prepare and post OSHArequired documents and ensure regulatory compliance.
- Complete annual BLS surveys for designated sites.
Renewal Management
- Ensure all global and local renewal documentation is executed filed and compliant.
- Manage monopolistic state policies requiring quarterly renewals (e.g. Washington North Dakota).
- Support the enterprise risk analyst in collecting and validating renewal data.
Invoicing Allocations & Financial Reconciliation
- Track and reconcile insurance invoices against bind instructions and local policy requirements.
- Ensure correct application of local taxes and costs.
- Validate premium allocations and reconcile against budgets in partnership with operational finance.
- Confirm premium payments and receipts with insurers following up with internal teams where required.
Process Improvement
- Identify friction points across key insurance processes and recommend priorities to the Head of Risk Management.
- Map current versus target workflows to support operational redesign.
- Design document and implement SOPs for renewals claims contract reviews and allocations including controls KPIs RACI and potential AI usage.
- Pilot AIenabled tools within Microsoft 365 (Copilot Power Platform SharePoint Power BI) to support clause comparison summarisation and reporting.
What You Will Bring
This role requires deep technical insurance expertise and the ability to partner confidently with internal stakeholders brokers and TPAs to deliver a highquality globally consistent service.
- Experience reviewing insurance indemnity and limitation clauses identifying gaps and developing playbooks. Ability to interpret US contracts is essential.
- Skilled in implementing controlled workflows maintaining registers and reconciling binders policies and endorsements.
- Proven experience administering claims across multiple insurance lines.
- Ability to maintain standardised claims documentation set SLAs implement unified logs/dashboards and identify coverage gaps.
- Experience submitting payroll reports preparing OSHA documentation and completing BLS surveys.
- Strong capability in identifying friction points mapping workflows and implementing SOPs with controls KPIs and RACI.
- Familiarity with Microsoft 365 tools (Copilot SharePoint Power Platform) to support AIenabled pilots for contract review documentation and reporting.
#LI-CM1
Key Skills
- Sales Experience
- Time Management
- Marketing
- Customer Service
- Communication skills
- Retail Sales
- Business Management
- Outside Sales
- Telemarketing
- Insurance Sales
- Medicare
- Phone Etiquette
About Company
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gen ... View more
