Police Telecommunicator Trainee

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Major Duties and Responsibilities:

• Receive & transfer incoming telephone or alarm system calls to appropriate department
• Enters deletes verifies and queries criminal justice information system data on behalf of law enforcement agencies; communicates pertinent system information to officers and agencies over phone as well as over the radio.
• Performs call back on disconnected calls
• Determine nature and location of issue and required services; and enters information in system as needed.
• Determine response requirements & relative priorities of situations
• Record details of calls / messages
• Maintain access & security of highly sensitive materials
• Scan status charts maps and computer screens to determine emergency units available for dispatch
• Observe residential & commercial alarm registers
• Pass and maintain applicable certifications
• Read & effectively interpret small-scale maps to determine locations and/or provide directions
• Perform other duties as assigned

Minimum Qualifications:

• High School Graduate or equivalent
• Sheriffs Standards Telecommunicator Certification (must be completed within one year from appointment)
• Must be a United States citizen

Knowledge Skills and Abilities:

• Knowledge of customer service principles
• Knowledge of techniques & methods for organizing prioritizing and monitoring work
• Knowledge of telecommunication system operations
• Knowledge of proper grammar and spelling of the English language
• Knowledge of administrative & clerical procedures and systems such as stenography & transcription
• Ability to verbally obtain and relay pertinent & timely information
• Ability to utilize multiple computer and software applications simultaneously
• Ability to audibly detect or tell differences between sounds varying in pitch & loudness
• Ability to assess response needs and prioritize communication tasks
• Ability to retain and recall information such as words numbers pictures and procedures

ADA and Other Requirements:

Positions in this class typically require grasping talking hearing seeing and repetitive motions.

Physical Requirements:

• Remaining in a stationary position often sitting or standing for prolonged periods
• Occasional movement throughout the workday daily to interact with staff and accomplish tasks
• Communicating both verbally and in writing to exchange information
• Repeating motions of holding grasping turning that may include the wrist hands and/or fingers
• Light to moderate lifting and carrying
• Work primarily in office environment
• Ability to operate office equipment such as computer copier fax machine and phone

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proofreading data entry tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain.
• Comprehend written information in work-related documents.
• Ability to hear understand and distinguish speech.

Working Conditions:

• Work is performed in an indoor office environment with moderate exposure to atmospheric conditions moderate exposure to environmental conditions and frequent exposure to computer screens files and phone.

Other Requirements:

• Successfully complete and pass applicable pre-employment evaluation(s). Failure to successfully pass all segments of the pre-employment evaluation process will result in disqualification from further consideration under this vacancy announcement.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.