Director-Product Management 130,000 to 170,000 + Bonus Opportunity

Director Product Management

Location Remote

Salary Range - $130000 to $170000 Bonus Opportunity

Travel Required Moderate

Classification Exempt

Leadership Level LL 6

AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform is revolutionizing the dealership-customer relationship creating direct opportunities for meaningful connections and seamless experiences both online and offline.

About AutoAlert

AutoAlert offers a portfolio of innovative solutions that maximize dealership profitability by focusing on customer relationships and creating direct opportunities for meaningful data-driven connections. Founded in 2002 AutoAlert is the leading automotive software and data mining provider enhancing customer relationships that lead to repeat sales service and increased loyalty. AutoAlerts mission is to empower innovative automotive partnerships to improve data-driven customer experiences. AutoAlert is proud to lead the industry in data security with independently audited high-level security in place via Soc 2 Type 2 and ISO/IEC 27001:2013 certifications.

Role Description

At AutoAlert the Director Product Management owns the CXM software solution including Product Roadmap product refinements and functionality and support. Working cross-functionally across all departments of the organization you will create and execute the CXM product vision as well as support its value providing subject matter expertise to team members and key stakeholders and ensuring teams are held accountable to established timelines. The Director Project Management CXM will be accountable for ensuring the CXM software solution is understood by the development teams and delivered in alignment with the strategy and Roadmap defined in cooperation with the Product Management team. You will also be responsible for customer engagement at all stages of design and development to ensure there is continuous validation and feedback with internal and external stakeholders.

You are a team player with strong problem-solving skills and an innovative mindset. You are part of a creative diverse collaborative team of hardworking individuals with the goal of increasing brand favorability customer engagement and advocacy and revenue growth. This is a fast-paced role that requires strong leadership priority management and interpersonal skills.

Lead the team in defining the CXM product vision strategy roadmap and growth opportunities

Own responsibility for customer engagement by understanding the overall customers goals and any blockers that come in the way of accomplishing those goals

Understand and lead analyses of the competitive environment customers and product metrics to determine the right set of features

Facilitate and actively participate in customer demos

Promote customer surveys for feedback to better understand problems and goals

Effectively manage customer feedback and refine the backlog to reflect recent learnings

Actively participate in customer visits to understand strengths and weaknesses

Drive product requirements definition product planning and product design of new features and enhancements

Proactively collaborate with the Executive team Sales Operations and the Product team to ensure alignment with the CXM Product Roadmap

Prioritize the CXM Roadmap and any new requests or priority changes and communicate to internal team members

Provide backlog management iteration planning and elaboration of the user stories

Provide a vision and direction to the Agile development team and stakeholders throughout the project and create requirements

Work cross-functionally to launch or enhance products

Lead the planning product release plans and set expectations for delivery of new products features bug fixes etc.

Actively mitigate impediments impacting successful team completion of Release/Sprint goals

Report timelines and development progress to internal and external stakeholders while clearly communicating the product benefits

Build expertise in the solutions areas/market spaces our products compete within

Other duties as assigned

Your Experience and Impact

Bachelors degree in Computer Science Software Engineering Business or equivalent expence required

5 years experience in Product Management with minimum of 2 years managing a Product team

Experience in Marketing communications platforms and/or automotive industry preferred

Strong experience with Agile methodologies required including experience of being a Product Manager

Proven ability to work in cross-functional environments including Sales Marketing Business Management Customer Support Training and Engineering teams

Track record of successful collaboration with a product development team or organization in an agile environment

Proven experience in gathering analyzing and prioritizing market opportunity that highlights market and customer value as well as differentiation

Experience building and leading teams within a large organization ideally a software development organization

Skilled and comfortable with presenting to a variety of audiences

Aptitude for big picture/strategic thinking and ability to translate into execution

Capability to make smart simplifying assumptions when there are complicated details

Ability to make objective decisions for product backlog prioritization

Skilled at adapting to a fast-paced and quickly changing environment multi-tasking and managing competing priorities with multiple deadlines

Strong understanding of the Software Development Life Cycle (SDLC)

Supervisory Responsibilities

Supervises direct reports providing leadership and mentorship

Conducts performance evaluations that are timely and effective

Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws partnering with Human Resources Business Partners

Handles discipline and termination of employees in accordance with company policies and in cooperation with Human Resources

Across all teams we look for the following values:

Be a Role Model

Be Passionate About our Partners Success

Own Working Together

Deliver Results

Living the AutoAlert values is core to all team members success. We welcome and encourage all people of diverse backgrounds experiences abilities and perspectives. We are an equal opportunity employer focused on providing a positive place for you to grow your career.

Accommodations

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