Senior Account Manager (mfd) SCAYLE Agency onsite in Hamburg or Berlin
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What you will do
- Relationship Management: Own the end-to-end relationship for a portfolio of enterprise clients serving as their main point of contact and trusted advisor from the point of sales-closing through to strategic account expansion.
- Roadmap Alignment & Feature Adoption: Act as the strategic link between our Product teams and your clients. You proactively introduce new features align client needs with our roadmap and ensure they are leveraging the full potential of our latest releases.
- Hands-on Support: While maintaining a strategic focus you arent afraid to jump in if needed get your hands dirty. You will perform smaller configurations and adjustments directly within the SCAYLE Panel to provide immediate value to your clients.
- Bridge the Gap: Work closely with our internal tech teams to translate client business requirements into technical solutions and vice versa.
- Orchestration: Coordinate internal resources to resolve complex client challenges ensuring that technical escalations or feature requests are handled with a business-first mindset.
- Performance Reviews: Lead Business Reviews SteerCo meetings and strategic workshops analyzing KPIs to proactively recommend optimizations for the clients e-commerce operations.
- Strategic Growth & Advocacy: Identify upselling and cross-selling opportunities to expand the SCAYLE footprint. Your goal is to turn clients into success stories and active advocates who support SCAYLE through reference calls and case studies.
Who you are
- 3 years of experience in E-commerce SaaS or Technical Consulting.
- Business-driven with a technical soul: you understand the concept of APIs and integrations and have the curiosity to dive into technical details.
- You are a natural at building relationships managing expectations and acting as a true partner to senior stakeholders (Head of/C-Level) rather than just a vendor.
- You are a confident communicator who can simplify complex topics outline value drivers and negotiate contract structures with C-level stakeholders.
- You have a proactive problem-solving mindset and enjoy getting hands-on with the platform to solve problems independently.
- You excel at managing multiple accounts cross-functional stakeholders and project health in a fast-paced environment.
- You are focused on achieving KPIs related to client satisfaction account growth and overall profitability.
- Flexible mindset with the willingness to actively contribute to shaping a growing team and its processes.
- Fluency in English is a must.
Nice to have
- Experience in E-Commerce
- Familiarity with other enterprise e-commerce systems (e.g. Salesforce Commerce Cloud commercetools SAP Commerce or Shopify Plus).
- Experience in a hyper-growth SaaS startup environment having seen a company scale from early to enterprise.
- Fluency in German is a plus but not needed.
What you will get on top:
- Grow together with one of the fastest growing eCommerce companies in Europe
- Flexible working times
- 40% discount on our online shop
- Fresh fruits drinks everywhere
- Language courses (German & English)
- Free sports courses & reduced price for gym membership
- Subsidized public transportation ticket
- Job bikes
- Free choice of hardware and operating system (Mac Windows Linux) also for private usage
- State-of-the-art tech stack running on AWS
- Modern office in the city center of Hamburg
- International working environment and English as company language
- Agile work environment (MOVE) and cross-functional teams
- Free access to Germanys greatest developer conference
- German health insurance included
- Help in relocation and VISA process
YOU ARE THE CORE OF SCAYLE.
We take responsibility for creating an inclusive and exceptional environment where all genders nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU/SCAYLE order to maintain talent and diversity we emphasize the care for physical health mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive fair and circular fashion culture.
We are looking forward to receiving your application preferably via our online application portal! This way we can ensure a faster process and for you it is very easy to upload your application documents. :-)
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing
- Microsoft Office
- Fact check
- Adobe Acrobat
- FDA Regulations
- Data Collection
- Magento
- Copy Editing
- Clinical Trials
- Martech
- Salesforce
- Analytics
About Company
SCAYLE is one of the fastest-growing enterprise commerce platforms in the world and empowers B2C brands and retailers to create outstanding customer experiences with one unified backend. SCAYLE’s headless and composable architecture is based on an API-first approach and is continuousl ... View more
