Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Manager Lean Digital Transformation DTAI Black Belt

In this role you will be responsible for identifying improvement opportunities to deliver business impact for clients by improving business processes solving problems and driving change within the organization using relevant Lean Six Sigma (LSS) and digital tools and methodologies. Implementation of Software Engineering Practices in IT aligned with ISO 20K and CMMi standards will be a core part of the role. The position supports client and delivery efforts to enhance organizational effectiveness on our journey to Intelligent Operations. You will actively partner with Operations and Functions to drive the continuous improvement agenda across stakeholders (internal and external).

Responsibilities

• Transformation & Process Improvement:

  • Create and execute roadmaps for lean digital transformation and process improvement

  • Develop transformation strategies from the perspectives of digital analytics and process re-imagination

  • Lead 2-3 high-impact digital-led transformation projects annually meeting certification requirements

• Continuous Improvement & Quality Management:

  • Identify and drive opportunities for continuous improvement using Lean Six Sigma tools

  • Establish metrics measurement systems and risk assessments for process enhancements

  • Deploy risk control frameworks and implement best practices across functions

• Technology Integration:

  • Apply Software Engineering Practices in IT aligned with ISO 20K and CMMi standards

  • Implement business process management systems for new clients

  • Leverage advanced technologies like AI Agentic Predictive Analytics RPA Machine Learning and Intelligent Automation to optimize operations

• Client Engagement & Stakeholder Collaboration:

  • Collaborate with clients to understand challenges and recommend tailored solutions

  • Establish governance frameworks and lead process improvement discussions

  • Partner with cross-functional teams to ensure successful project delivery

• Training & Mentorship:

  • Conduct training programs on Lean Six Sigma methodologies

  • Mentor Black Belts Green Belts and other team members to build organizational capabilities

• Performance & Impact Measurement:

  • Track and report performance metrics against business objectives

  • Perform root cause analysis to identify and resolve process inefficiencies

o Ensure adherence to project management standards and continuous improvement protocols

Qualifications we seek in you!

Minimum Qualifications

Graduate with an MBA or Engineering background

Experience in IT Quality and Lean Six Sigma methodologies

Certified Lean Six Sigma Black Belt with experience in mentoring Green Belts and leading impactful projects

Preferred Qualifications/ Skills

Familiarity with Agile methodologies (CSM/PSM certification preferred)

Proficiency in IT Quality Systems ISO 20K and CMMi frameworks

Experience in Predictive Analytics Machine Learning and other advanced technologies

Strong problem-solving skills with the ability to develop and implement analytical roadmaps

Excellent communication and stakeholder management abilities

Demonstrated leadership skills in managing diverse teams and driving change

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.