Data Center DCIM Program Lead Infrastructure Operations

Available Locations:

Atlanta (US) Austin (US) Denver (US) Seattle (US) Toronto (Canada) London (UK) Lisbon (Portugal).

About the Role:

We are seeking a DCIM Program Lead to build scale and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization which is responsible for building scaling and running one of the worlds largest and most important cloud networks. Cloudflares global network spans more than 330 cities and is a key strategic asset that supports all of our customers and products. As a leader on this team you will play a crucial role in ensuring the performance availability and security of our infrastructure.

The DCIM Program Lead role is the single point of ownership for the Nlyte platform across Cloudflares global network of 330 cities. You will architect our Workflow and Change Management policy own the strategic vision and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT) enabling the disciplined high-velocity scale of our edge and core network.

We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement standardization and optimization. This isnt just about day to day operations; its about building a scalable performant secure and resilient infrastructure that plays a critical role in us building a better Internet.

Who you are:

You are an experienced engineering leader and DCIM expert with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy establish priorities and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn adapt and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit.

You have a proven track record of scaling teams driving change and being a well-respected technical leader and people manager. You are not just a manager but a mentor who can grow and empower your team to ensure an energized motivating and inclusive work environment.

You are Principled; you are the guardian of data integrity refusing to allow undocumented changes. You are Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning.

Key Responsibilities:

• Own the successful deployment of CAPEX investments ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers Capacity Planning Finance and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors holding them accountable for performance and service level agreements (SLAs).
• Drive a culture of continuous improvement by championing standardization optimization and automation.
• Own incident response root cause analysis (RCA) and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives leadership acumen and a focus on employee engagement.
• Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process) ensuring strict ITIL/ITSM compliance across IT Facilities and Deployment teams worldwide.
• Technical Integration Leader: Support the complex bi-directional API/database integration between Nlyte and core enterprise systems (ERP CMDB etc) to automate asset management and trigger workflow requests.
• Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models ensuring resource availability and optimization for new services like Workers AI and R2.
• Governance & Leadership: Establish and track key operational metrics (e.g. Workflow Compliance KPIs Data Accuracy Rate) providing executive reporting on infrastructure risk.
• Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.

Qualifications:

• Education:
• Bachelors degree in Information Technology Computer Science Business Administration or a related field or equivalent practical experience.
• Experience:
• 7 years in Infrastructure/Data Center Operations including inventory control and asset lifecycle.
• 4 years managing a major DCIM platform (Nlyte preferred).
• Proven ability to lead complex cross-functional programs and manage vendor relationships in a high-velocity environment.
• Experience with leading change management in ERP and asset management transformation efforts.
• Technical Skills:
• Expert with ERP asset management and maintenance management functionalities.
• Expert-level knowledge of ITIL v4 particularly Change and Configuration Management with demonstrable experience enforcing standards at a global scale.
• Strong understanding of Data Center infrastructure including data center hardware (servers storage networking equipment) and their configurations.
• Ability to analyze complex data and generate detailed reports.
• Soft Skills:
• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
• Customer service-oriented with a proactive and collaborative team approach.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

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