Care Coordinator Associate, Patient Enrollment Coordinator
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Key job responsibilities
Persuade prospective patients to enroll with One Medical Seniors
Persuade unengaged patients to establish care and schedule first appointment
Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
Listening for indications of patient dissatisfaction and completing the outlined service recovery steps in order to help One Medical retain the patient
Nurture leads with the One Medical Senior Brand through scheduled phone cadence
Contact and convert assigned leads
Schedule virtual and on-site doctors visits
Document patient activity in and our patient portal in a timely and accurate manner
Meet Scheduling/Enrollment PCP Change and phone targets and any performance metrics
Manage large amounts of inbound and/or outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify potential patients needs clarify information research every issue and provide solutions and/or alternatives.
Occasionally handle established patient requests/complaints
Occasionally collaborate with cross-functional teams to support during peak workflow periods
Additional duties assigned by manager
- - 2 years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification medical billing or patient eligibility determination
- - Outbound/inbound call experience
- - Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone email and chat while working in a fast-paced environment.
- - Have worked in fast-paced results-driven work atmosphere
- - Experience using or similar CRM tools
- - Proficient with computers
- - Strong Customer Service skills
- - Dependability and adaptability
- - Comfortable working occasional nights and weekends
- - Demonstrates the ability to adapt to change by quickly adjusting to new priorities processes and environments while maintaining a high level of performance and effectiveness
- - Possess passion empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
- - Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.
- - Fluency in Spanish is a plus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Tempe - 17.00 - 31.00 USD hourly
USA MA Boston - 17.00 - 31.00 USD hourly
USA WA Seattle - 21.00 - 31.00 USD hourly
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
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