Information Desk Associate, Sr

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

KEY RESPONSIBILITIES:

• Reporting to the Information Desk Library Manager the Senior Information Desk Associate provides basic reference assistance at the library information desk or service point.
• The Information Senior Desk Associate uses specialized knowledge to respond to requests about the librarys print and electronic resources directing users to appropriate subject databases and providing basic instruction in their use.
• Assists in identifying or verifying citations and assists users with bibliographic management software.
• Performs circulation of transactions and assists with check-in of users. The Senior Library Desk Associate will monitor and respond to evening/weekend WHSC Library electronic reference service (AskUs). Assists with computer workstations equipment troubleshoots and reports on hardware or software problems.
• Monitors the physical environment and may manage building emergencies.
• Compiles statistics for all transactions.
• Interprets library polices and exercises judgment in resolving user problems.
• This position serves as a team lead when Information Desk Library Manager is not on site.
• Performs related responsibilities as required.

Customer Service & Information Support:

• Deliver professional assistance at the Information Desk and through multiple channels; respond to inquiries using biomedical resources and databases; guide customers in locating materials and provide brief tutorials on tools like PubMed Web of Science and EndNote.
• Monitors AskUs during scheduled evening or week-end hours responding to designated types of questions.

Library Operations & Circulation:

• Oversee secure opening/closing procedures monitor security systems and manage visitor registration; assist with circulation tasks including check-outs renewals holds and interlibrary loan coordination; maintain desk supplies and communicate with other departments to ensure smooth operations.
• Assists in the evacuation of library users during building emergencies. Uses independent judgment when handling building emergencies that occur in evenings and weekends

Technology & Professional Development:

• Support users with public workstations printers scanners and troubleshoot basic technical issues; stay current with library resources and health sciences developments; use Teams and listservs to share updates and maintain awareness of campus events.

MINIMUM QUALIFICATIONS:

• Bachelors degree in a related field and three years of related experience OR equivalent combination of experience education and training.
• Requires one or more of the following: computer skills special skills or a proficiency in a foreign language.

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NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.