Customer Research Intern

Metropolitan Airports Commission

Job Location:

Minneapolis, MN - USA

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Summary

INTERNSHIP INFORMATION

The Metropolitan Airports Commission (MAC) Internship Program includes valuable leadership and professional development training opportunities to build your network exposure to MAC and the aviation industry and high-quality work experiences that will help you grow your career.

Length: Summer - 12 weeks
Hours: Full-time (40 hours per week)
Start date: June 1 2026
Location: MSP International Airport Terminal 1

JOB SUMMARY

The Customer Research Analyst at Minneapolis-Saint Paul International Airport (MSP) conducts survey research analyzes passenger feedback creates data visualizations and disseminates findings to improve the airport experience. This research and analysis helps MSP achieve and maintain its #1 ranking in customer satisfaction as the best large airport in North America.

The Customer Research Intern will support the Customer Research Analyst on multiple ongoing research programs gaining hands-on experience in professional market research and data analysis in a dynamic transportation environment. Under supervision you will contribute to data collection analysis visualization and reporting that inform operational improvements across MAC departments.

To apply:click the Apply link located just above the position description log-in and follow the instructions provided.

Questions regarding this position can be directed to Yolanda Burckhardt at or .

Applications will be accepted until3:00 PM on Monday February 2 2026.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process due to a disability please contact Tekia Jefferson at or.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race religion color gender age nationality or disability.

Position Description

JOB DUTIES

Conduct quantitative data analysis including descriptive statistics performance reports weekly dashboards and specialized topic analyses
Manage data collection activities and monitor compliance with sampling plans
Clean and manage data files to ensure integrity and accuracy
Code and categorize qualitative customer feedback (complaints compliments suggestions) using established taxonomy systems
Create data visualizations charts and PowerPoint templates aligned with branding guidelines for stakeholder presentations
Write research findings for internal customers conveying complex information clearly to non-researcher audiences
Support survey design questionnaire development and methodology assessment
Assist with fieldwork operations including data quality checks compliance monitoring schedule coordination and field data collection
Support passenger flow analytics including dwell time analysis and population extrapolation
Collaborate with MAC teams across Customer Experience Operations Finance and Strategic Marketing & Communications

LEARNING OPPORTUNITIES This internship provides exposure to:

Professional market research practices in a transportation setting
Survey design implementation and analysis methodologies
Quantitative and qualitative data analysis techniques
Stakeholder communication and data storytelling
Airport operations and customer experience management
Industry-standard customer satisfaction measurement programs (ASQ JD Power)
Data quality assessment and sampling methodology

Position Requirements

MINIMUM REQUIREMENTS

Currently enrolled in an undergraduate or graduate degree OR be a recent graduate (within 12 months from posting date) in market research sociology demography social science survey methodology or related field
Training and competency in quantitative research methods and data analysis
Proficiency in Microsoft Excel (including pivot tables charts)
Knowledge of or strong interest in survey design and data collection methods
Strong critical thinking problem-solving and writing skills
Strong attention to detail and commitment to data quality
Effective communication and time management skills
Ability to work independently and collaboratively

DESIRABLE REQUIREMENTS

Advanced coursework or training in survey methodology questionnaire design or sampling design
Experience conducting survey research or market research projects
Proficiency in advanced statistical software (Stata R Python or SPSS)
Experience with statistical analysis including regression modeling
Experience with qualitative research methods data coding or content analysis
Previous internship or work experience in social science or market research analytics or data science

Required Experience:

Intern

Position SummaryINTERNSHIP INFORMATIONThe Metropolitan Airports Commission (MAC) Internship Program includes valuable leadership and professional development training opportunities to build your network exposure to MAC and the aviation industry and high-quality work experiences that will help you gr...