Senior Claims Handler
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Job Location:
Bedfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Who we are
When damage stops dreams we are at the start. When fires close doors we open them. And when belts come to a standstill we pull out all the stops. We are the worlds largest loss adjuster with more than 12500 employees in 30 countries. We are ready for whatever comes. Are you ready for us BELFOR. Ready when you are.
BELFORprovides a comprehensive service for a variety of insurance companies by reinstating theircustomershomes afterfloodor fire role ispart of a teamlooking after a dedicatedgeographicalarea andreporting to will provide the main point of contact for our customers during their claimwith usas well ascoordinating field staff on behalf of the Project Manager.
ROLE PURPOSE
To deliver exceptional administrative and customer support that ensures operational efficiency enhances customer experience and contributes to the financial and service performance of the team by managing communications coordinatinglogisticsmaintainingaccuraterecords and supporting job progress from initiation to completion.
Job Description
Ensure seamless operational support:
DelivertimelyandaccurateadministrativeassistanceProject Manager and field team enabling them to prioritise direct delivery to our customers.
Maintain real-time visibility of Job progress:
Consistently updating the claims system supporting efficient workflow and decision-making.
Enhance customer satisfaction and trust:
Actas the primary point of contact providing clear and responsive communication and proactively resolving queries.
Ensure compliance and traceability:
Maintain detailed andaccuraterecords of allcustomerand team communications.
Facilitate smooth financial transactions:
Accurately process customer policy excess payments contributing to efficient revenue collection.
Support operational continuity:
Coordinateand schedulefollow-up visits with customers ensuringtimelyservice delivery.
Enabletimelyproject execution:
Procurerequired materials and equipment based on team requests avoiding delays and ensuring readinessfor project execution.
Contribute to financial performancemonitoring:
Maintain a clear understanding of job-level financials supportinginformed decision-making and cost control.
Requirements for Role
Previousexperience of handling and coordinating claims within an insurance orconstruction-basedenvironment.
Excellent verbal and written communication
A strong customer serviceethos with the ability to build rapportdemonstrateempathyandmanagedifficult situations.
Attention todetail.
The ability to manage multiple tasks prioritise effectively and meet deadlines in ademanding environment.
A willingness to find solutions toproblems andnot be afraid to ask forhelp.
Proficiencyin using computer systems including MS OfficeTeamand Outlook
The ability to work effectively as part of asmallteam and on your owninitiative.
QUALIFICATIONS
GCSE Maths and English minimum ofGrade4(C)in both
Knowledge of insuranceor property reinstatement industries would bebeneficial.
Experience ofusingCRM/ERPsystems isdesirable.
What we offer
- Eye Test
- Employee Assistance Programme
- Annual Flu vaccination
- Induction and E Learnings
- 28 days Annual Leave
- Annual Pay Review
- Training and Continuing Education
- Health Cash Plan
- Retirement Pension Plan
- Life Insurance
Interested
Then apply now to the No. 1 employer. Please state your job title place of work desired salary and the earliest possible starting date in your application. Apply now!
Required Experience:
Senior IC
Key Skills
- Corporate Paralegal
- Baan
- IT Sales and Marketing
- Civil Quality Control
- Activex
- Jboss
About Company
BELFOR Holdings, Inc. is a $2 billion entity that operates a number of companies around the world, many of which complement the core work provided in the restoration industry, including BELFOR Property Restoration, the world’s largest disaster restoration company. For nearly 75 years, ... View more
