Collections Specialist
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Job Location:
West Bridgewater, MA - USA
Hourly Salary:
USD 30 - 35
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Double E Group is a modern manufacturing company for people who care about precision consistency and showing up strong every day. Our climate-controlled facility is designed for comfort and performance and our work environment reflects discipline without drama. We offer generous benefits dependable leadership and a culture that rewards accountability and craftsmanship. This isnt a stepping stoneits a place to build something solid with people who take the work seriously.
Job Summary
The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers while maintaining positive and professional client relationships. This role includes contacting clients regarding overdue payments utilizing customer payment portals resolving billing discrepancies negotiating payment arrangements and maintaining accurate account records. The Collections Specialist actively works to reduce delinquent accounts and ensure timely payments in accordance with company policies and procedures. The ideal candidate demonstrates strong communication skills attention to detail and a solid understanding of credit and collections processes. This position may also perform other related duties as assigned.
Key Responsibilities
- Contact customers via phone email written correspondence and customer payment portals to collect overdue payments
- Review aging reports and prioritize collection efforts
- Investigate and resolve billing discrepancies and payment disputes
- Negotiate payment plans and settlements in accordance with company policies
- Maintain and Update customer account records accurately
- Monitor customer credit limits and recommend account holds or escalations when necessary
- Prepare reports on collection status and account performance
- Provide support on finance team and company projects as needed including cross-training in daily clerical finance functions to ensure coverage and continuity
Required Qualifications
- High school diploma or equivalent (associate or bachelors degree preferred)
- 35 years of experience in collections accounts receivable or a related role
- Strong verbal and written communication skills
- Proficiency in Microsoft Office especially Excel
- Ability to handle difficult conversations professionally and tactfully
- Excellent organizational and time-management skills
Preferred Qualifications
- Experience with accounting or ERP systems (e.g. Visual SAP Oracle NetSuite)
- Experience with customer invoicing and payment portals (e.g. Coupa Ariba)
- Knowledge of credit and risk assessment practices
- Familiarity with commercial or consumer collections
Skills & Competencies
- Negotiation and conflict resolution
- Attention to detail and accuracy
- Customer service mindset
- Analytical and problem-solving skills
- Ability to work independently and meet deadlines
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Double E is a comprehensive resource for advanced web handling accessories, providing innovative engineering solutions for over 50 years. Learn more today!
