Operations Supervisor

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

Youll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities
Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts
Support and train employees to deliver great service and supervise them in their daily tasks
Support the Shift/Area Manager with projects to improve processes cultivate a safe working environment and increase workforce engagement
Work with other departments to find solutions to address common issues or support needs in areas of key performance
Use data analysis to identify ways to optimise safety quality and productivity

A day in the life
As an Operations Lead/Supervisor youll be based in one of our operational sites. Youll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules quality processes and the priority plan for the day.

Youll escalate any issues you spot to your manager but sometimes youll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times youll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

About the team
Quick Commerce (QC) delivers ultra-fast convenience through our network of small warehouse in city center locations partnering with last-mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfill millions of urgent shopping missions offering a curated selection of grocery items and Amazon essentials.
Our operations have two key components. Our under the roof associates process orders with industry-leading speed picking and packing customer orders to enable our 30-minute delivery promise. We operate with a people-first approach with teams working across morning and afternoon shifts to serve customers seven days a week.
Meanwhile our on the road delivery network primarily utilizes Amazon Flex delivery partners on e-bikes specially optimized for rapid urban delivery. We continuously innovate to improve customer experience focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.
Our team combines the best of Amazons retail and logistics expertise leveraging both Fresh and AMZL operational excellence. We foster a collaborative environment that encourages creative problem-solving and continuous improvement as we work to revolutionize convenience shopping through ultra-fast delivery.


- Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference CEFR)
- Relevant experience working with data analytics and using these metrics to identify problems
- Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment

- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
- Experience of stakeholder management including building and maintaining professional relationships
- Experience in an operational environment such as logistics retail hospitality or customer service

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

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