Royal Service and Reservations Agent
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh Saudi Arabia. As the first point of contact for our esteemed guests you will play a crucial role in delivering exceptional service and creating unforgettable experiences.
- Handle incoming calls emails and inperson inquiries with the utmost professionalism and courtesy
- Manage reservations for accommodations dining and special events ensuring accuracy and attention to detail
- Provide comprehensive information about our facilities services and local attractions
- Anticipate guest needs and proactively offer personalized recommendations and solutions
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly
- Maintain uptodate knowledge of property offerings promotions and local events
- Uphold the highest standards of customer service excellence at all times
Qualifications :
- Excellent verbal and written communication skills with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skills
- Strong problemsolving abilities and attention to detail
- Demonstrated ability to multitask and remain calm under pressure
- Cultural sensitivity and awareness with a customerfocused mindset
- Fluency in English required;
- Indepth knowledge of luxury hospitality standards and practices
- Familiarity with Saudi Arabian culture and customs
- Flexibility to work various shifts as required
Additional Information :
Prior experience working with Opera or a related system is an asset
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Fulltime
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About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
