Application Development Expert

Job Description:

• Serves as a subject matter expert (SME) responsible for the overall design architecture and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics as well as their integration with other systems.
• Defines the logical technical and physical architecture for the Microsoft Dynamics CRM solution.
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration support maintenance and monitoring of the Microsoft Dynamics CRM solution including customizations and configurations.
• Develops and implements and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts project managers and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications databases and external systems where necessary.
• Provide ongoing technical support and training for end-users.
• Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assist with the project planning scheduling and deployment of the new CRM features.

Minimum Qualifications/Skill Sets:

• Education: Bachelor s Degree from an accredited college or university in Engineering Computer Science Information Systems Business or other related discipline.
• 7 years of experience in IT industry.
• 3 years of experience as a technical expert in an IT organization.
• 3 years of experience developing in Microsoft Dynamics.
• Proficiency in Microsoft Dynamics 365 CRM Development and customization.
• Experience with JavaScript C# .NET and Web Services.
• Knowledge of Dynamics 365 APIs and SDKs.
• Understanding of Customer Relationship Management solutions.
• Experience with SQL database management and data migration techniques.
• Strong communication skills and ability to work in a team environment.
• Problem solving skills.

Preferred Qualifications/Skill Sets:

• Master s Degree in Computer Science Information Systems or other related field or equivalent work experience.
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle).
• Strong understanding of CRM data modeling workflows and user interface customization.
• Familiarity with Microsoft Power Platform (Power BI Power Automate Power Apps).
• Familiarity with Microsoft SharePoint.