Helpdesk Associate
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Job Location:
Lakewood, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Ocean County New Jersey
Job Type: Onsite / Frontline IT Support
We are seeking a motivated and dependable Helpdesk Associate to join our frontline IT support team. This role is ideal for individuals at the early stage of their IT career who have a solid understanding of computers basic troubleshooting and customer service and who are eager to grow in a structured IT environment.
As a Helpdesk Associate you will be responsible for handling first-level technical support managing helpdesk tickets assisting end users remotely and onsite and provisioning systems for client distribution. You will work closely with senior engineers while following established workflows SOPs and escalation procedures. The role offers hands-on experience mentorship and a clear path for career advancement into higher-level technical roles.
Key Responsibilities-
Respond to manage and resolve helpdesk tickets related to email connectivity login issues password resets and printers
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Follow documented Standard Operating Procedures (SOPs) and escalation guidelines
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Assist users with account setup password resets and basic Microsoft 365 support
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Prepare workstations install software and configure peripherals
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Provision systems for new users including device labeling and onboarding support
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Accurately document ticket resolutions and client interactions
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Communicate status updates clearly to clients and internal teams
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Escalate complex or unresolved issues to Tier 2 / Tier 3 engineers as required
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Experience in any IT environment (helpdesk desktop support or general IT support preferred but not mandatory)
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Familiarity with Microsoft 365 and Windows 10/11 Pro
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Basic understanding of networking concepts
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Experience with IT helpdesk or ticketing tools (e.g. Syncro ConnectWise Autotask Intune) is a plus but not required-training will be provided
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Strong written and verbal communication skills
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Ability to follow structured procedures and work within a ticketing system
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Detail-oriented reliable and customer-focused mindset
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Proactive problem-solver with a willingness to learn and grow
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Structured IT environment with mentorship and training
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Clear growth path into advanced technical roles
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Hands-on exposure to real-world IT support and client interactions
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Opportunity to build a long-term career in IT.
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Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
