UIUX SME

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Hello There

My name is Himanshu Sharma and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of UI/UX SME with our esteemed client. If you are interested then please share your updated resume.

Job Description

Position : UI/UX SME

Location : Harrisburg PA Hybrid (Must be locals or from nearby states)

Duration : Long term contract

Description

A technical expert in user experience (UX) research to design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes. This includes conducting user research through interviews shadowing and observation of frontline staff; analyzing current systems and data flows; and mapping the end-to-end user journey. The goal is to uncover pain points and inefficiencies and produce actionable outputs including a journey map user stories and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations in anticipation of upcoming regulation changes.

The expert will communicate insights to cross-functional teams; working with the project design and development teams product managers and program staff on implementing the modifications to production.

Develop strong trusted relationships with stakeholders to understand their challenges and constraints in a unique public-sector environment; represent the voice of the user.

Required Skills:

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP Medicaid TANF or Unemployment Insurance
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
Two or more years of UX experience with a focus on building and designing products platforms or services at scale.
Experience building successful product design based on research.
Experience across the full UX design spectrum from ideation through execution including information architecture low-fidelity design high-fidelity design design systems accessibility prototyping and user research
Experience building alignment with stakeholders.
Experience leading design for a product platform or service.
Experience with iterative or agile development methodologies.
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations.

Thanks & Regards

Himanshu Sharma

Recruitment Lead

Email :

LinkedIn :

Kanak IT is an equal opportunity employer. We consider all applicants for employment without regard to citizenship immigration status race gender disability or any other protected category.

Hello There My name is Himanshu Sharma and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of UI/UX SME with our esteemed client. If you are interested then please share your updated resume. Job Description Position : UI/UX ...