PAM Solution Support Engineer

Requisition ID: 246296

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

The Team

The Privilege Access Management (PAM) team within the Global Identity and Access Management group is responsible for identifying and controlling access to privileged accounts across the Bank. The mandate is to ensure elevated privileges are controlled managed and audited in accordance with the Banks Logical Access Management Standard.

Role:

The PAM Solution Support Engineer is responsible for supporting the deployment maintenance and health of Privileged Access Management solutions across enterprise environments. This role focuses on implementing approved changes performing post-deployment health checks managing application environments and ensuring compliance with security standards. The engineer collaborates with stakeholders vendors and technical teams to deliver enterprise-level solutions while demonstrating leadership teamwork and strong communication skills.

Is this role right for you In this role you will:

• Manage and support the PAM application environment across Pre-PROD and PROD environments
• Monitor overall application health and take proactive action to remediate issues.
• Upgrade application versions in all environments and conduct testing in Pre-PROD environment for newer versions.
• Perform detailed application health checks after deployments and security patching.
• Develop PowerShell and SQL scripts for monitoring task automation system integration data retrieval and managing/extracting data within the PAM environment.
• Lead continuous service improvement and development activities including health checks and upgrades.
• Identify opportunities to optimize processes and enhance platform reliability.
• Provide technical support to PAM users and stakeholders.
• Offer PAM advisory services to infrastructure administrators.
• Remediate server vulnerabilities reported by the vulnerability management team.
• Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
• Communicate with the vendor to troubleshoot application issues and raise support tickets.
• Track and manage vendor ticket resolution and provide updates to stakeholders.
• Maintain all documentation related to configuration processes service records asset inventories administration manuals job instructions and support contacts.

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• 35 years of experience in PAM or security solution support in enterprise environments.
• Hands-on experience with CyberArk components (Vault PVWA PSM CPM).
• Good understanding of Windows and Linux environments.
• Familiarity with Active Directory/Azure AD LDAP and certificate management.
• Experience with scripting (PowerShell SQL) for automation and data management.
• Demonstrated leadership teamwork and collaboration skills.
• Experience with cloud PAM solutions and secrets management.
• Familiarity with DevOps tools and CI/CD pipelines.
• CyberArk certifications (Defender Sentry) or equivalent.
• Experience with PowerBI

Whats in it for you

• Diversity Equity Inclusion & Allyship-We strive to create an inclusive culture where every employee is empowered to reach their fullest potential respected for who they are and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities ethnicity race age ability & veterans.
• Accessibility and Workplace Accommodations- We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskillingthrough online courses cross-functional development opportunities and tuition assistance.
• Competitive Rewards program including bonus flexible vacation personal sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons contests Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.