Quality Analyst

Allen Park, MI - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

In this position...

The Quality Analyst is responsible for ensuring that services and processes meet the established standard set by the organization.

You will partner across operational functions to drive continuous improvement ensure compliance and uphold customer expectations. The ideal candidate is detail-oriented collaborative and passionate about delivering high-quality results.

Responsibilities

What youll do...

Evaluate case analysts for consistency accuracy and performance to metrics.
Deliver actionable feedback to improve the quality of the response and ensure great customer experience.
Guide and coach team members to enhance technical skills and process efficiency to improve performance.
Work collaboratively with Commodity Supervisors Team Leaders and Subject Matter Experts to develop and implement action plans to improve quality.
Contribute to continuous improvement initiatives to improve efficiency and effectiveness.
Facilitate calibration sessions to discuss and resolve issues and ensure stakeholders are aligned to operational objectives.
Create quality score cards to track performance level.

Qualifications

Youll have...

Associates of Applied Science (AAS) or Associates of Science (AS) Degree
2 years of technical automotive experience
2 years of process coordination and Quality Assurance methodology experience

Even better you may have...

Bachelor of Science Degree preferred
Proven work experience in quality assurance or a similar role
Ability to document and troubleshoot issues
Strong interpersonal skills to hold people accountable
Reliable & diligent worker
Collaborative team player
Analytical and problem-solving aptitude
Proven attention to detail
Ability to work independently forward-thinking in problem solving
Excellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

Immediate medical dental vision and prescription drug coverage

Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more

Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more

Vehicle discount program for employees and family members and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays including the week between Christmas and New Years Day

Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits click here: position is a range of salary grades 5-6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-MG3

Required Experience:

DescriptionIn this position...The Quality Analyst is responsible for ensuring that services and processes meet the established standard set by the organization.You will partner across operational functions to drive continuous improvement ensure compliance and uphold customer expectations. The ideal ...