Customer Onboarding Manager

Canton, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About 3E:

We are a mission-driven company dedicated to creating a safer and more sustainable world!

3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.

With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.

Are you ready to help shape the future Come join us!

About the Role:

Join a collaborative fast-paced team where your work has real impact. As a Customer Onboarding Manager at 3E youll guide new customers through a structured onboarding journey that lays the foundation for long-term success. Youll manage implementation projects across our Product Stewardship solutions supporting compliance safety and sustainability efforts for global companies.

This role is ideal for someone who brings project management experience and is comfortable learning technical requirements even if youre not from a software or compliance background. Youll start with mid-level complexity projects gaining hands-on experience with meaningful customer work while building your expertise in a highly specialized domain.

Were looking for someone who is organized curious and customer-obsessed ready to connect the dots between a training guide and real-world customer workflows. Youll collaborate across teams and with global colleagues and youll be empowered to work with autonomy while knowing support is always nearby.

At 3E we value people who thrive in environments where change is constant complexity is the norm and opportunities to grow are everywhere. If youre excited to roll up your sleeves make customers successful and deepen your skills in a dynamic industry wed love to meet you.

What Youll Do

Own the Customer Onboarding Experience
Manage and lead onboarding for new customers from kickoff to successful adoption.
Build and maintain tailored project plans aligned with customer goals.
Deliver product training facilitate check-ins and drive onboarding milestones.
Ensure customers feel supported informed and confident in using 3E products.

Strengthen Customer Relationships
Establish early trust and rapport that lead to high satisfaction and retention.
Proactively check in with customers to deepen product adoption and engagement.
Help resolve onboarding issues directly or with internal support teams.
Flag risks early and collaborate across teams to keep customers on track.

Collaborate for Success
Work cross-functionally with Product Tech Consultants and Commercial teams to ensure smooth handoffs and aligned strategies.
Capture and communicate customer insights feature requests and product feedback.
Celebrate and share customer wins and success stories internally.

Be a 3E Product Champion
Stay current on our solutions sustainability and compliance trends and customer needs.
Attend select industry events or webinars to represent 3E and support our customers.
Share knowledge and insights to improve both the customer and internal team experience.

What Makes You a Great Fit

Bachelors degree or equivalent experience with 35 years in Customer Success Onboarding Software Implementation or Project Managementpreferably within SaaS software or compliance/sustainability industries
Strong communication relationship-building and project coordination skills
Self-starter with excellent time management and attention to detail
Experience managing multiple priorities and meeting deadlines in a fast-paced environment
Comfort with virtual collaboration and CRM tools (e.g. Salesforce HubSpot)
An eagerness to learn our products and processes quickly
Ability to travel up to 20% for customer meetings or events

Pay Transparency:

The anticipated base salary range for this position is per final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Our US Benefits Include:

Health dental and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)

3E is currently authorized to hire in the following U.S. states:

Alabama Arizona California Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.

Disclosures:

3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race nationality gender gender identity sexual orientation protected veteran status age disability or any other legally protected status. For applicants who would like to request accommodation please send an email to emailprotected

Visit us at us at and Candidate Privacy Notice

Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 custo...