Vehicle Remarketing Service Center (RSC) Manager

Chase Auto is a leading provider of auto financing serving auto dealers consumers and vehicle manufacturers. The business is part of the JPMorgan Chase franchise and offers a range of products and services to meet the financial needs of its clients from retail lending captive financing (lease and loan) and floorplan products to cash management private banking and payment processing. The Chase Auto Private Label Captive Finance (PLCF) business serves as the captive finance partner to seven domestic and global auto manufacturers: Subaru Jaguar Land Rover Maserati Aston Martin McLaren and Rivian.

The Vehicle Remarketing Service Center (RSC) Manager on the Vehicle Remarketing team is essential to the success leading a high-performing team that delivers exceptional service and operational excellence to private label captive finance (PLCF) retailers dealer relationship managers and partner operations teams. This role oversees all RSC operations focusing on efficient vehicle disposition strong dealer and internal partnerships and continuous improvement to advance business and client goals. The ideal candidate is a proactive leader passionate about customer service team development and process optimization ensuring smooth operations and lasting dealer relationships.

Job responsibilities

• Provide leadership and direction to the Remarketing Service Coordinator team ensuring exceptional service delivery to private label captive finance retailers dealer relationship managers and partner operations teams.
• Oversee daily team operations including coaching dealer outreach issue resolution and development of training materials for policy program and system updates.
• Collaborate with VR Brand Managers to advance PLCF initiatives and strategic priorities.
• Report on the progress and outcomes of RSC activities to internal stakeholders PLCF brand teams and clients using both data-driven and qualitative insights to highlight achievements and areas of opportunity.
• Monitor and analyze dealer interactions and feedback to identify behavioral trends and recurring themes sharing actionable insights with VR Brand Managers and other stakeholders to guide process enhancements new program development or risk mitigation efforts.
• Support the team in managing escalated cases by collaborating with other VR teams and operational partners demonstrating urgency and commitment to timely solutions.
• Continuously evaluate and improve tools and processes to maximize overall effectiveness in inventory management and service level adherence.
• Promote a culture of engagement professional growth and recognition within the team.
  

Required qualifications capabilities and skills

• Experience in automotive finance customer support or automotive dealership environments..
• Demonstrated leadership abilities with a proven track record in coaching and mentoring team members.
• Ability to build strong relationships negotiate effectively and resolve issues to support productive partnerships with dealers and internal teams.
• Demonstrated capability to work both independently and collaboratively managing multiple high-priority projects in a fast-paced setting.
• Exceptional attention to detail ensuring accuracy and quality in all aspects of work.
• Outstanding verbal and written communication skills with the ability to clearly convey detailed information to a variety of audiences.
• Demonstrated commitment to continuous improvement with a proactive and innovative approach to driving positive change and enhancing business performance.

Preferred qualifications capabilities and skills

• Vehicle remarketing and/or captive automotive finance experience.