Product Support Engineer (onsite)

Date Posted:

Country:

United States of America

Location:

HWA32: US124-Everett (Commando) WA 11404 Commando Road Everett WA 98204 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens U.S. nationals U.S. permanent residents or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of U.S. Person go here. Clearance: None/Not Required

Are you looking for uncapped career growth potential Does the opportunity to partner with a global customer base excite you This role not only gives you the opportunity for both but youll also gain exposure to all functions of the business through the Integrated Product Team (IPT) while creating real-time customer resolution. YOU can have it all.

The Product Support Engineer is a customer facing role responsible for identifying and resolving in-service issues driving root cause investigations in support of the Cabin Monuments and Integration (Lavatories Water Solutions and Cabin Integration) business.

What You Will Do:

• Collaborates with Airline/OEM Customers and Field Services to resolve new or recurring problems in the field.

• Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes.

• Initiate and monitor the approval cycle for Service Bulletins to implement design changes inspect for field issues or to address quality escapes in the field. Implement / support effective and cost-conscious retrofit plans.

• Collect analyze and establish performance trend of products from operational interruption component reliability removal repair spare part utilization and warranty data to support reliability and improvement initiatives.

• Building and delivering technical presentations to internal and external customers.

• Work to effectively understand and resolve warranty disputes and adjudicate warranty claims.

• Develop and drive improvement to customer scorecards key performance metrics and implement and execute standard work.

• Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect.

• Ensure Product Support Agreement compliance.

• Provide technical support and training to the global customers and a network of repair stations / MRO (Maintenance Repair and Overhaul) centers.

• Attend customer conferences and provide detailed periodic project status updates to end users and internal stakeholders.

• Travel up to 30% domestically and internationally when circumstances permit.

• Performs other duties as required.

Qualifications/Experience Needed:

• Typically requires a degree in Science Technology Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations or an Advanced Degree in a related field and minimum 3 years experience

• Experience working in the Aerospace/Airline industry

• Engineering or customer/product support experience

Preferred Qualifications:

• Experience analyzing the commercial impact of engineering changes field issues and investigation outcomes

• Technical knowledge of aircraft interiors and systems related to lavatories water & waste system and cabin products

• Continuous Improvement experience with (CORE ACE Lean or Six Sigma tools)

• Experience defining tracking and documenting multi-disciplinary project tasks (schedule resources budget / cost)

• Experienced using Teamcenter and/or Agile

• Experience with contracts and specification documents

• High level of expertise in Microsoft Office Product particularly in Word Excel and PowerPoint

What We Offer

This role is eligible for relocation support.

Some of our competitive benefits package includes:

• Medical dental and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection

• Birth adoption parental leave benefits

• Ovia Health fertility and family planning

• Adoption Assistance

• Autism Benefit

• Employee Assistance Plan including up to 10 free counseling sessions

• Healthy You Incentives wellness rewards program

• Doctor on Demand virtual doctor visits

• Bright Horizons child and elder care services

• Teladoc Medical Experts second opinion program

• And more!

At Collins Aerospace our Interiors team is focused on innovation safety and cost efficiency. But we dont just get people from point A to point B. Were committed to making air travel more comfortable connected and secure. As a leader in aviation interior products and services were helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe were changing the game of aircraft interiors. Are you ready to join our team

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other -- propel us all higher again and again. Apply now and be part of the team thats redefining aerospace every day.

#LI-JC4

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 95500 USD - 181700 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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