Manager of Student Financial Services

At the University of Maine at Farmington we know that behind the scenes is where the magic happens. Were seeking a Manager of Student Financial Services who is as personable as they are precise. This isnt just about spreadsheets and regulations - though you will certainly be an expert a those - its about leading the Merrill Center team with a smile and making complex financial processes feel manageable for our students and their families.

As a key leader on our campus youll be the go-to person for Financial Aid Student Records and Billing. You will lead a dedicated staff by being a mentor and a teammate ensuring our operations run like clockwork while maintaining a culture of empathy and high-level service. If you are a collaborative professional with a passion for operational accuracy and supporting student success we invite you to apply!

Typical hiring range for this position is $48000 - $54000 commensurate with qualifications and experience.

Key Responsibilities

Financial Aid & Student Accounts Management

• Administer with Accuracy: Manage federal state and institutional aid programs including verification awarding and R2T4 calculations.
• Oversee Billing: Ensure accuracy in student billing third-party payments and the processing of outside scholarships.
• Coordinate Special Programs: Manage merit aid tuition pledges and veteran/waiver programs.
• Student Outreach: Oversee payment plans transcript holds and supportive outreach for past-due accounts.

Operational Leadership & Team Mentorship

• Lead the Merrill Center: Direct daily operations to ensure warm helpful and efficient front-line service delivery.
• Coach Your Team: Supervise train and evaluate staff acting as a mentor who coaches them towards success.
• Solve the Hard Stuff: Step in as the primary escalation point and calm voice for complex student or family inquiries.
• Stay Connected: Maintain the Merrill Centers web content and internal procedures to ensure the team has the right tools to succeed.

Records Compliance & Administration

• Keep Life Organized: Oversee enrollment changes (add/drips withdrawals) to ensure student records are pristine.
• Bridge the Gap: Act as the friendly professional liaison with the UMS Systems Office and external funding agencies.
• Manage Resources: Reconcile operating budgets for the department treating University resources with care.
• Ensure Integrity: Maintain compliance with the Department of Defense MOU and all other federal and state financial aid regulations.

Complete Job Description

Required Qualifications:

• Education: Bachelors degree
• Experience: 3-5 years of progressively responsible experience in financial aid student accounts student records or a related field.
• Leadership: Minimum of 3 years of supervisory experience.
• Technical Knowledge: A strong understanding of financial aid administration and student account processes.

Preferred Qualifications:

• Deep knowledge of federal and state financial aid regulations.
• Experience working in a public higher education environment.

Who You Are: Core Competencies:

We are looking for a leader who embodies these essential qualities for our team:

• Teamwork: You have a demonstrated collaborative work style and thrive in a partnership-driven environment.
• Planning and Organizing: You can manage multiple priorities and deadlines effectively without losing sight of the details.
• Communication: You possess strong interpersonal written verbal and customer service skills - you speak human.
• Problem-Solving and Decision Making: You can interpret complex regulations and make sound ethical decisions with sharp attention to detail.
• Adaptability: You respond positively and effectively to change maintaining a steady hand as policies or systems evolve.
• Analytical and Organizational Skills: You enjoy diving into the data and have the skills to keep complex systems running smoothly.
• Customer Support: You have a deep commitment to student-centered service delivery.
• Technology Utilization: You are proficient with MainStreet (PeopleSoft) financial aid systems Microsoft Office Suite and Google Workspace.
• Confidentiality: You handle sensitive information with the utmost discretion and professionalism.
• Demonstrated Leadership: You have the proven ability to lead support and supervise staff effectively.

The University of Maine offers a wide range of benefitsfor employees including but not limited to tuition benefits (employee and dependent) comprehensive insurance coverage including medical dental vision life insurance and short and long term disability as well as retirement plan options.

The University of Maine at Farmington employees are Mandatory Reporters with the exception of UMFs licensed clinical medical providers (including athletic trainers) and mental health providers and their clinical interns when working in their capacity as providers.

Application Requirements:

• Cover Letter
• Resume/Curriculum Vitae
• Contact information for three (3) professional references

We are not able to consider applicants who require any visa sponsorship support

Incomplete application materials cannot be considered. Materials received after the initial review date will be reviewed at the discretion of the University.

For full consideration materials must be submitted by 4:30 pm EST on Friday February 6 2026.

The successful applicant is subject to appropriate background screening and post-offer physical.

Equal Opportunity Statement